Error message indicating that the file size is zero

[guest_user]

We've had two customers run into trouble when trying to download PDFs of issues, where they see an error message indicating that the file size is 0:

"I'm having no success in downloading this - I click on save, but the file shows a size of zero, and Acrobat refuses to open on the grounds that it's an unsupported file. Any suggestions?"



and again for one file out of a six-file package download:



"I was unable to download a valid version of V13 N4 (the file I received was empty, i.e. zero bytes in length) and now I am receiving the following message:

This download link has expired. Please contact the seller at XXX@YYY.com with the following information:

Download Link: http://www.e-junkie.com/ecom/df.php? txnid=477472718C4673701&d_id=1359447

Transaction ID: 477472718C4673701"



Any idea how we can fix this?

[shivani]

Please make sure that you have uploaded a valid PDF file for this product.



You can confirm that by going to Admin > Edit Product. There you will be able to see the name and size of the uploaded file for the product.