Email verification system?

[adieu]

You have had requests in the distant past for a email verification system, such as a system of repeating the email address on the purchase form to reduce both typos and digital products not arriving with the buyer.

I was going to ask about it again, then thought maybe it has already been installed and there is a checkbox I haven't activated.

Any direction appreciated.

[E-junkie_Monster]

Hi,

Our own checkout pages for credit card purchases already require that the email be re-entered for verification before the order is completed, so there's nothing special that you would need to turn on. PayPal purchases don't use that process but have even less of an issue since the login email for the PayPal account will be used for delivery.

[adieu]

Maybe I should go to a neutral computer and try to make a purchase. All the computers and devices around here know me.

I have had purchases attempted that were foiled by typos in the email, one just a few days ago. Then I get an email from someone wondering where their purchase is.

Would that only be buyers who use a card but do not have a Paypal account?

[E-junkie_Guru]

Yes, buyers who pay with a PayPal account would use the email registered to their account, which should be a valid email, but buyers without a PayPal account who use the option to pay with a card on the PayPal checkout site could conceivably enter a bad email. Unfortunately, we have no control over that, as that's handled entirely at PayPal's end.

You might consider adding one of the other payment services we support to handle direct card payments through our own card-checkout screen, which does require entering the email twice. Then you could disable the card-payment option for PayPal checkouts by setting PayPal Account Optional: OFF in your PayPal account under Account Settings (️ gear icon) > Website Payments > Website Preferences.