Email Contact Info

[barbarads]

A customer had a problem downloading a .pdf file and contacted me via email. They contacted me at my Paypal email address. This is not the email address that should be visible to customers. I have a separate email address for my paypal account, but my business email is what is on here for contact info. I'm wondering how when a sale is made, the customer is seeing my paypal account email? Is there anyway to avoid this?



Thanks,

Barbara



Also, I'm trying to change my header. When I go to the transactions list, and click on a transaction ID...the header is my old header. Where do I go to update this header?

[E-junkie_Guru]

PayPal will always show your PayPal Email to buyers if you're receiving payment to a regular PayPal personal account.



We recommend getting the free upgrade to a PayPal Business account, which should lift your monthly payment receiving limit, allow you to specify a business name that would be shown during checkout and in PayPal payment references (rather than showing buyers your PayPal Email address), and optionally allows your buyers without a PayPal account to to pay with a credit card on PayPal's checkout site, among other business-minded amenities. You can use this link to upgrade to Business if you haven't already:

http://short.e-junkie.com/paypal-business

[barbarads]

Thanks so much Guru!

[barbarads]

does this effect my ejunkie shopping cart at all...thre is a Connect Paypal to your Shopping Cart option..isnt this already done ..or do i need to do this again?

[E-junkie_Guru]

If you just upgraded your existing PayPal account to business class, then you don't need to do anything else; your E-junkie setup should continue working fine just as before.