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jsb
May '15

For a recent transaction I received an eJunkie Notification - "Pending Payment" instead of the usual "Sale" notification. The notification is also missing some of the usual information: Transaction ID, Buy/Billing Information, Shipping, Payment and Products Purchased. I logged into the eJunkie Admin and the transaction isn't listed. The sale is listed on PayPal, but it states the "Payment Pending" and there is a 24-48 hour review for possible fraud.



Once the payment is released will the transaction be listed on my eJunkie account and will I get an eJunkie Notification - "Sale"? Could you provide some insight. I'm a bit confused since this is the first time I've experienced this. Thanks.

  • created

    May '15

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    May '15
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E-junkie_MonsterSupport Monster
May '15

Hello,



It sounds like PayPal is concerned that there may be a problem with the buyer's payment, so we're also waiting for the final confirmation from them before filling the order. You can simply wait, either the payment will end up going through with no problems at which time PayPal will notify us and we'll get the order recorded as a normal sale or they will cancel it and we'll ignore the order since the payment failed.



If the order does go through we'll email the buyer as normal so that they will be able to receive any information/download links necessary for the order.

jsb
May '15

Thanks for clearing that up. If/when the payment is approved then it will go through the normal processes and notifications. That's all I needed. thanks again.