Oct 2012
1 / 3
Oct 2012
Oct 2012
cbjason
Oct '12

You kind of have us by the cojon....well, nevermind:



1. Your second set of js scripting breaks page alignments in WP from centering (tested extensively, and when your second set was removed, alignment is restored in WP)



Because that second set of code is removed, the Lightbox style "feature" is now broken and explains why no one has been purchasing my products for the last two months.



I have no idea how much revenue has been lost by now, but it's certaily reaching a breaking point. This, exacerbated by the fact that you still have not released an iPad compatible administration panel (or at least an app - I have an app for crying out loud, it's not that complicated), is making me seriously consider other alternatives.



I would at the minimum expect an explanation what is needed to get this page to work:



http://www.canonblogger.com/ebooks/



When this page appears to be working:



http://www.canonblogger.com/



It would be nice if you refunded my account payments I made to eJunkie for the last two months.



Without at least one (if not both), you will be forcing my hand...and a blog post will probably go up expressing my dissatisfaction...after all, it's what I do when customer service goes from bad to worse for anyone trying to conduct a photography or online business.



You are failing me badly, and while I am likely a small customer relative to others like Craft and Vision, Problogger and such, if you don't give good service to ALL your customers, you are not running a business very well.



Listening...

  • created

    Oct '12

  • last reply

    Oct '12
  • 2

    replies

  • 1.2k

    views

  • 2

    users

  • 5

    links

E-junkie_GuruWebmaster & Support Guru
Oct '12

Common layout glitches such as you describe can usually be resolved with the workaround explained on this help page:

http://www.e-junkie.com/ej/trouble.buttons.cart-layout.htm



I tested a copy of your page with that workaround and the full View Cart code, and that seemed to resolve the centering glitch on your page; however, the body{margin:auto;} declaration in your style.css file is also applying a margin to the translucent background surrounding the cart overlay, so I'd suggest making that background translucent white to minimize the offset appearance. Including the layout workaround, this would be the full View Cart script code you should use in your page:



<script language="javascript" type="text/javascript">

<!--

function EJEJC_lc(th){return false;}

function EJEJC_config() {

EJEJC_INITCSS = false;

EJEJC_BGCOLOR = "#FFF";

}

// -->

</script>

<script src="http://www.e-junkie.com/ecom/box.js" type="text/javascript"></script>



Normally, removing the script portion of our View Cart code would allow any remaining Cart buttons on the page to continue working in "fallback" mode by displaying the cart in a separate window/tab instead of the overlay. However, it appears you didn't remove all of that script code, and the leftover scrap -- function EJEJC_lc(th){return false;} -- was preventing the cart buttons from working at all, which appeared to be the case in both pages you linked.



Although this is the first contact we've had from you about this issue, and we would have been glad to help you sort this out sooner if it had been brought to our attention, I'm sending you a private email regarding the matter of potential lost sales if you still wish to request a refund.



As for the new Admin project, that is currently our top Development priority, on which we're making rapid, daily progress. I am personally building the HTML/CSS templates that determine how it will look (with all but a few screens already completed), for which the experienced programmer we hired this past spring is writing the scripting necessary to determine how it will work as a dynamic interface with our existing backend.

cbjason
Oct '12

If that's the case, I seem to have overstepped things in my zeal to correct the matter...thank you very much for the reply both in the forum post and directly via email. Since I do not see the salesyet, I only had the reports of customers who emailed me saying they could not complete their transactions. That being the case, I sinfcerely apologize for over-stepping myself there. Thank you for the direction on coding remnants that need to be fixed. While I am definitely not a prolific coder, much of this is done on a learning curve myself.



Having said that, I am still really rather disappointed in the lack of an ipad app that can be used to for admin reporting. Granted, my limited sales are probably not the diriving force behind eJunkie, but it seems that has been in development a bit too long.



Again, thanks for the support and good will effort...



Sincerely,



Jason Anderson

www.canonblogger.com