E-junkie - why aren't you working today

[E-junkie_Chef]

Guys, I am sorry about the downtime and the communication breakdown. We are NOT going out of business. We are in fact expanding and that's why this was a really bad time for this crisis.



We are not a corporate. We are a small business just like most of you and when there is a crisis like this, ALL of our energy is focussed on reducing the downtime and currently we are working very hard to ensure that things like these don't occur in future.



Also, Robin is the founder of E-junkie and the lead developer, but not the owner.

[bunkbedking]

Not to beat a dead horse - but the question is do I need to find a new shopping cart? - this weekends outage has lost me a minimum of $4k in sales - so do I hang on (I do like the look and feel of the cart) or do I go back to my clunky but 100% reliable cart.



With respect to the power outage excuse - I can accept that for an isolated incident, however this has been ongoing for many days. Please tell us the real reason for the lack of service so we can make a decision on sticking with e-junkie based on facts and not just the emotions driven by our sales and profit losses. At a minimum, I would expect the junkie home page to offer an apology to all of its customers and a truthful fact based explanation of its problems



PS - who does own this company?

[purebread]

Is this going to be fixed or what? If someone fines something stable elsewhere please let me know.. the amt of time coding the shopping cart to ejunkie then it not working right would really suck



email me if you find someting else purebreadishere@gmail.com thanks

[E-junkie_Chef]

Everything is fixed and has been working fine. The power issue had caused an unclean shutdown and which had caused the slave server to stop slaving and that put additional load on the master which crunched under the load but we could not figure out the issue and that's why the issue occurred again. Trust me, we are as interested in keeping the service up as anybody merchant using us.



E-junkie.com is owned by 19.5 Degrees. A company based in New Delhi, India.

[cyclejunkie]

It would be helpfull and also reassuring to know what has been fixed? What will ensure it won't happen again?



Also, can you tell me what the following forum is used for:



<quote>

"E-junkie Service Status and Updates"

Updates about scheduled maintenance, issues and new features.

</quote>



The last post is over 3 months old, did this issue not qualify for a new posting.

[purebread]

I am still looking at other places... i need a definite its not going to shut down again





has it recently for anyone?

[credit_aid_software]

We really like e-junkie so far. We've had our cart here for just over a month and it's made life much easier. Prior to using e-junkie we had our own cart for two years and had to deliver software manually. During that time we saw google checkout occasionally malfunction, as well as a few (rare) problems with paypal -- plus problems with our own hosting company. We would love to have a service that's guaranteed to work 100% of the time, but that seems like an impossiblity. For the value we're getting for the price we're paying, and the 99% that everything actually is working perfectly, we're thrilled with e-junkie!

[lemonbar]

Well those numbers are not correct. e-junkie just had serveral hours of outage during sereral days last week. The full story is not being provided to use I beleive becuase it just doesnt make sense given what we saw.



Also, how it was handled and what went down was not good planning to say the lease.



As for aswsome uptime hosting look the the lost on web hosting. Great service and excellent stats.

[maria]

When I have emailed them, I don't get an acknowledgement that they got my email. Is that normal? I ask cause it's been a few days, I even resent the email and no answers.



And no answers to my posts, here.

[lemonbar]

bump - anyone at ejunkie know the answer yet?

[dougco]

I'D LOVE TO KNOW EXACTLY HOW LONG WE WERE DOWN TODAY.



OF COURSE, THIS HAPPENED RIGHT AFTER I RAN ANOTHER EXPENSIVE PROMOTION. MY HUNCH IS THAT WE WERE DOWN FOR AT LEAST 3 MAYBE 4 HOURS.



ROBIN, HOW LONG SHOULD WE TOLLERATE THIS?

[E-junkie_Guru]

We had just a few minutes of downtime due to a server glitch. Weirdly, the server wasn't actually "down" completely (so we didn't get the usual instant alert by cell pager); it just started serving up blank pages, so we had to figure out why and correct that. Simply restarting the server would have taken much longer, and may not have solved the actual problem if it was software or config-related.



We noticed it immediately, because all of our in-house support-tracking/knowledgebase kit resides on the same server. We're all in this boat together; when your stuff is down, our stuff is down, so we couldn't get any work done other than getting everything back to normal ASAP. Now that we've expanded the support team to take the brunt of the support workload, Robin and his Dev team can focus their time and efforts on preventing problems like this and making E-junkie even better.



P.S. Since the subject came up:

Although E-junkie's business assets are owned by 19.5 Degrees in India (i.e., they are our sole capital investor), E-junkie itself is fully staffed and operated right here in the US of A. That's right, I am an American citizen providing support in America for an American-operated but Indian-owned company! Quite the interesting world this has become, no? :^)