E-junkie - why aren't you working today

[dougco]

Come on guys, there must be thousands of us relying on your app to fuel our online commerce.

If you go down, you must notify us.

Who else is seeing this?

What can we do as a work around?

[tarzan]

Manually email sellers. I have my products stored on a back up. Filesend.net. You should do that just in case of something like this.

[dougco]

I am the seller. When e-junkie takes a dumpie, my customers can't order.

I'm held hostage.

[tarzan]

I mean email the buyers manually. I am the seller too.

[dougco]

that's an impossibility, unless you have everybody's email address.

[dougco]

It seems to be alive again.

Let's see how long it takes for someone to communicate to us about the downtime...

[tarzan]

Thank you email was sent to the buyer but I don't know if the download link works.

[eskymo]

I only noticed the e-junkie site was down today as someone emailed saying the shop on our site wasn't working. So by the looks of the dates of your postings, it's been down since yesterday - nice of them to tell us!



I emailed e-junkie this evening at around 18:20 and told them their site was down and so therefore so was my shop...Then all of a sudden a banner went up on th e-junkie sight saying services would be back to normal within the hour - before that I just got a blank white page.



I wouldn't be complaining if the service was free, but as we pay a subscription then I'd expect that e-junkie would at least communicate to it's paying members that the services they offer were going to be interrupted for a certain amount of time and offer some sort of compensation for this.

[lemonbar]

E-Junkie is not as sophisticated as it should be. I made many sugestions that are very low to no cost on how to improve the service to no avail. We just have to live with how it is.



Watch the reply to this suggestion and you will see what I mean:



It would be professional to have a indendant service check your site health and report to e-junkie if and when it sees a failure. Its an automated service and checks regularly.



If you get a notice that the site is down then have a method of emailing all of your customers to let them know they are in for a long day. At least this way everyone is on top of customer service and we can all post comments on our site.

[lemonbar]

See, no replies.



But the e-junkie graphic sure looks good. I'll give you that much.

[lemonbar]

Still no replies?

[chris_l]

Very frustrating indeed. My store page hangs when E-Junkie's down -- the only way I've been able to tell the site's down (that and the fact I get no sales, but I get few sales anyway).

[eskymo]

Well I emailed them direct and got a very nice reply that explained the situation in more detail and also offered an apology. It was nice of them to take the time to do that.

[chris_l]

Eskymo - that's great, but I'm sure they'd rather we didn't all email them at once. So, pray tell -- what was up with their server?

[mdoudoroff]

We ALL should have automatically received some sort of acknowledgement and explanation for the service problems and notification of steps they're taking to remedy the problems (preferably permanently). Instead, all we have are isolated reports from individuals on this forum who either are already acquainted with the e-junkie people or ferreted out contact info.



E-Junkie can only expect to provide zero customer service if one or both of the following is true:



(1) There are no problems with the service

(2) They have no customers



Soon, number 2 may become the reality. At least one colleague of mine is beavering away at setting up PotionStore because he launched his new product just in time for e-junkie to fail him and screw up his launch. Gruesome.



It's not like we're asking e-junkie to help us set up our shopping carts: we're paying them money to deliver their promised service and their lack of foresight is now costing us both money and reputation in lost sales.



If they keep going like this, there will be a case for fraud.

[cyclejunkie]

Sorry, I don't get it?



This thread (and others similar) have been going for days now yet nobody from eJunkie cares to comment or appologise.



As a potential customer, this gives me grave cause for concern. Here I am testing the service when I stumble upon this thread, I just don't get it.



I have been testing the service over the last couple of weeks, it's one of the best checkouts I've tried. I love the way the shopping cart appears to be part of my site. I also like the different checkout options ie PayPal, Google Checkout etc but as I reside in the UK have been waiting for the UPS integrated shipping calcualtion when I found this thread.



It's a huge cause for concern. I was actually about to start my subscription. Although I was going to start with the smallest package and upgrade as my product range expands.



What I cannot understand is why this is not being taken seriously when we are dealing with peoples money here, money from e-junkie subscribers and thier paying customers.



I am not about to subscribe to a service which will be the centre of my online ordering system if it is known to be unreliable especially if ejunkie does nothing to reassure it's exising customers.



If this was caused by a power outage, have you guys not thought of a Uninteruptable Power Supply? Whats going on???

[dougco]

Welcome to our world 'CycleJunkie'. I've spent the weekend looking at alternatives to e-junkie, positioning myself to move away - before the next costly outage.



The sytem works nearly all the time, and it's a great service. But it's their nearly absolute lack of communication that is baffling the customers here. We all understand outages and glitches, but it's as if they don't care that these are costing us serious dollars.



Good luck.

[lemonbar]

My guess is they are in bankruptcy and we will see the service die off or be bought shortly. That is the only logical reason to not communicate with the customers over the last week with service outages.



Where is Robin, the owner, right now?

[chris_l]

Just emailed Robin, who told me the recent outages were down to a 'power and network related issue,' and that they're moving to a new service facility soon.

[dougco]

Why that's a meaningless answer which could cover any of a million issues.



I can't wait to see what we experience when they 'move'.