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avermat
Jul '10

We started getting emails with the following subject:

E-junkie Notification - Sale - Possible Shipping/Tax Fraud



We sell downloads and I am wondering if we receive the above message does that mean our product has been delivered to the customer or not? Just want to make sure that the people are receiving their orders automatically via email even though their shipping/tax information doesn't match.

E-junkie_NinjaSupport Ninja
Jul '10

If a Shipping or Sales Tax/VAT fraud message is delivered to you our system will not send out the download link. This message would only come up if they enter in one zip/postal code in the E-junkie Shopping Cart and a different zip/postal code in the payment processor.

avermat
Jul '10

What has caused this to start happening? We have never received this message in the past, but not we've received around 10 in the last 10 days or so.



Secondly, the money has been received from all of these people so why wouldn't it send a download link?

avermat
Jul '10

Also, this is only happening with orders from Google Checkout, not PayPal.



This is the message:





SUCCESSFUL SALE



@NOTE: IF YOU ARE SHIPPING/DELIVERING ANY GOODS, WE STRONGLY RECOMMEND THAT YOU VERIFY THE ORDER DETAILS IN THE INTERFACE PROVIDED BY YOUR PAYMENT PROCESSOR



WARNING: Country selected by buyer in checkout page(AT) does not match country selected in cart(US) to calculate shipping and tax! Although we do re-calculate the shipping and tax based on the new address on the checkout page, you are adviced to check if the shipping and tax seem correct.

E-junkie_GuruWebmaster & Support Guru
Jul '10

Clarification:

If you see an order listed in your E-junkie Transaction Log, that confirms our system DID process the sale for you, including issuing any relevant download links, sending order data to a custom/third-party URL if you have that configured, etc. Only if we determine that the product price itself paid during checkout does not match the product's current price, then we would not process the sale at all and instead notify you of that potential fraud, so you can compare the order and payment details and decide how to handle the situation yourself.



If we only detect a mismatch between the shipping destination selected in the cart vs. the address given during checkout, our system DOES process the sale, including issuing any relevant download links. We merely add a warning to your Sale Notification email about this mismatch, so before you actually ship out any tangible goods for the order, you can look at the actual shipping address given and compare the shipping fee charged to make sure you haven't been underpaid for shipping to that destination.



Normally, shipping can be automatically recalculated at checkout when a different address is provided there, so this sort of destination-mismatch would only happen in case an Internet routing/connection glitch meant Google or PayPal server was temporarily unable to contact our server to perform the recalculation at the moment of checkout.