In your E-junkie account can you please go to Seller Admin>View/Download Transaction Log and send us the Transaction IDs that are listed there for the two transactions from yesterday that you mentioned in your post?

It seems most likely the auction Title does not exactly match the product's Item Name in E-junkie Seller Admin, so our system cannot process the sale due to that mismatch.



I would suggest recopying the auction Title to repaste as the Item Name for your product in Seller Admin (or vice-versa). Make sure you copy that Title directly from the field where you type it in the auction posting screen, not from the Title displayed on the live auction page, as sometimes the displayed Title can differ slightly from what you typed in -- the usual issue is double spaces getting displayed as a single space, or any leading/trailing spaces at the start/end getting trimmed off.



If you can provide the Transaction IDs of any completed payments from your PayPal account history which do not appear in your E-junkie Transaction Log, we can ask Development to research those and confirm just what the mismatch is; please email those IDs to support:

https://www.e-junkie.com/ej/contact.php

Thanks for those details; we've had one other seller reporting similar glitches with their eBay sales, so we're referring this to Development for investigation. Meanwhile, you can use "Send free download link / code" in your Seller Admin to fulfill any affected orders manually.

I dug through our raw logs and found the IPN for 54E17153L4363944R. It seems you have two different accounts with us, and the payment was sent to an email address that matches your paypal email setting on one account, while the item is listed on the other, so they don't match up. Hopefully that's enough info for you to straighten your settings out; I don't want to get into specifics of your account details here in this public forum; please email support if you'd like us to elaborate.

Just to clarify, canceling an E-junkie subscription does not delete the entire account linked to that subscription; it just cancels the monthly payment plan for that account, disables the Seller functions of that account 20 days after you miss a monthly payment, and removes any products set up in that account 30 days after you miss a monthly payment. We actually keep a record of those products in our database in case you need to revive them later; they just get marked as Removed, rather than completely deleted.



However, the real problem is that for the Transaction ID you provided, that auction was apparently set up to send payment to the wrong PayPal Email -- i.e., a different PayPal Email than what you currently have entered in the Edit Profile screen for your currently active account. The PayPal Email which received payment for that transaction happens to match the PayPal Email you'd entered in your older, inactive account.



Basically, the way our eBay integration works, by entering our IPN URL in your PayPal account settings, that tells PayPal how to notify our system whenever they complete a payment for you. When we receive an IPN (Instant Payment Notification) from PayPal, we first try to match up the PayPal Email which received the payment to the current PayPal Email in an active E-junkie seller account, then we try to match the auction Title with the Item Name of a current product in that seller's account.



If you happen to have your PayPal account set up with a primary email and any secondary emails, you can't just mix/match those emails for your eBay auctions if you want us to process those orders for you; your auctions have to send payment to the same PayPal Email that's entered in your E-junkie account profile.

Hm, the auction Title for that transaction does match the current Item Name of a product in your Seller Admin that hasn't been edited lately, so that's not the problem. However, the IPN we received from PayPal told us the payment was sent to your AOL email address, which does not match the current PayPal Email setting in your E-junkie account profile (which currently has your domain email), so that would explain why our system didn't process the order.



The eBay auction must send payment to the same PayPal Email as you have entered in your Seller Admin > Edit Profile screen. If you'd set your auction to send payment to your domain email, and you haven't changed the PayPal Email setting in your E-junkie profile lately, then the question becomes a matter of why PayPal told us your AOL email received the payment -- did you Confirm that email address with PayPal?

https://www.paypal.com/webapps/helpcenter/article/?solutionId=12757&bnr=m



I'm being vague here about your exact email addresses to avoid disclosing personal information, but we'd be glad to discuss more specific details with you via email:

https://www.e-junkie.com/ej/contact.php

That's really strange that PayPal reported the payment as received by your AOL email, even though that was only a secondary email in your PayPal account, and the auction was sending payment to your domain email. Removing that AOL email from your PayPal account, and setting your domain email as the eBay auction-payment email, your primary PayPal email, and your E-junkie profile's PayPal Email setting should hopefully resolve the problem. (BTW, that other person with an eBay problem earlier turned out to be an entirely unrelated issue.)



We've also tweaked things a bit at our end, so if we receive a PayPal IPN reporting both a 'business' email (which should be the email payment was sent to) and a 'receiver_email' (which should be the receiving PayPal account's primary email) that differ, and if the 'business' email doesn't match the PayPal Email of any account in our system, we then try to find a match for the 'receiver_email'.

I have been having a similar issue-



I will get an email from someone saying they did not get the email (that should be automatically generated once payment has cleared) so I will ask for their transaction details (last name, email, etc.) and I will have no record.



The customer will then send screen shots of the payment both from paypal and the deduction from their bank account, and I will search again - still no record in e-junkie.



So then I will search paypal for their transaction and indeed, it will be there!



Anything I can do to prevent this from happening?

With eBay sales the only thing we have to go on is the product name, it must exactly match the name of your eBay listing, otherwise our system doesn't know what to respond with. Even a single character difference such as an extra space will break the system, so be sure to copy and paste the exact same name for the product and your listing.

Oh I'm sorry I failed to mention I don't sell on eBay. I have a website that has the junkie "add to cart" feature, so there's no way for people to type in any different name or mix up the product somehow, which is why it's so confusing why some transactions aren't registering.