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jeepguy
Mar '11

I have a common thank-you page set up on my website that the customer is redirected to after making a sale. In testing this out I find that I receive duplicate (2) thank-you emails from E-Junkie that provide the invoice ID information. They're the emails that say "Thank you for your purchase. Your Invoice ID is xyz. You can view your order details at (link provided)."



The first issue is that the order details link simply redirects the customer back to the Thank You page on my website. I would have thought that it would go to some page at E-Junkie that provided order details. Is this correct, meaning should that link go to my thank-you page?



The second issue is that in my test I received 2 of these emails. Both are identical except one came 10 minutes after the first. Is this second email necessary and is there a way to prevent it from being sent? It seems to me the duplicate email that's sent some time after the first could be confusing to some customers.

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    Mar '11

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    Mar '11
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E-junkie_GuruWebmaster & Support Guru
Mar '11

The buyer would typically receive a payment receipt email from the payment processor (e.g. PayPal) as well as thank-you email(s) from E-junkie. What you describe sounds like the buyer received both a product-specific thank-you email as well as your common thank-you email. This help page explains our thank-you emails and how to customize or disable them:

http://www.e-junkie.com/ej/help.custom.thankyou-email.htm



If you are redirecting buyers to a Common Thank-you Page URL after checkout, the [%thankyou_link%] template code in your Thank-you Email message(s) would insert a link that activates that same redirection. If you'd rather have that emailed link lead to the E-junkie-generated thank-you page for all items in the buyer's order, you can use this template code instead:



[%thankyou_link%]&noredirect=true

jeepguy
Mar '11

Thanks for the help. Using the 'noredirect' code as you indicated helped the erroneous redirect to my website 'thank you' page. However I was still getting 2 emails (as a test buyer) - one that provides the info on how to get the download and the other which provides the invoice info. It's the 2nd email that to me is redundant and could be confusing since it just points to the same download link.



I finally figured this out with some help from this thread (http://www.e-junkie.com/bb/topic/4988). I finally saw that the "common thank-you email" from E-Junkie was actually the one that provides the invoice information. Learning that I can just delete the words and code in the common thank-you email template box to prevent it from being sent is what seems to have cured the problem. In other words, just deleting the 'common thank-you email'. I did another test and now all I get is the email that provides the download info (or points to the web page where the actual download link is).



Re-reading this page http://www.e-junkie.com/ej/help.custom.thankyou-email.htm

several times and understanding that for digital products E-Junkie sends out a default email with the unique link to the buyer's download page was key, and that having a common thank-you email set up along with it was the redundant part.

E-junkie_GuruWebmaster & Support Guru
Mar '11

Thanks for the followup, and glad to hear you got it sorted out. :^)



The other way you could have gone would be to disable the product-specific emails and just rely on the Common Thank-you Email (with the 'noredirect' code added); in that case, each buyer would get just one email from us with a link to reach a consolidated download page for all items in their order, rather than a separate email for each product providing a link to their download page for just that product alone.