Feb 2014
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Feb 2014
Feb 2014
etegy
Feb '14

I had a payment notice for a sale come through from paypal about an hour ago and typically, ejunkies sale notice is right behind it in my inbox. An hour later, it still hadn't shown up so i went into the transaction log and from the buyers activity, it appears that the download email was not sent to them. So I copied the buyers email address and went in and sent them a "free download" of the product they purchased and checked the box for it to send one to me as well. That email has not come through either. I sent some test emails to myself to make sure it was not my mail server and those came through ok. Is there a possible bug in the system?

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    Feb '14

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    Feb '14
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E-junkie_GuruWebmaster & Support Guru
Feb '14

If you're finding the order listed in your Transaction Log, that confirms we did process the order for you (issue download links, send emails, log the order details). I also checked your product settings and confirmed you have not disabled the product-specific thank-you email that would be sent for sales of that product. We send emails instantly when we process the order, so the problem apparently comes down to email handling by the receiving mailserver.



Check your spam/junk/bulk mail folder and ask your buyer to do the same, and be sure to mark the message as Not Spam if you find it there. Email providers may also have a delay between accepting an inbound message and actually sorting it for delivery to the recipient's inbox.



Comparing your Transaction Log and Free Downloads Log and taking a guess at which buyer this issue pertains to, it appears she finally received a link from her original purchase and made download attempts as recently as an hour ago.

etegy
Feb '14

It's fixed now. I just got half a dozen ejunkie emails from the last 24 hours all at once in my inbox about an hour ago. I didn't receive any complaints from buyers so it looks like I was the only one not receiving the emails. I had tested my email by sending myself an email from my husbands account & that had worked so it must have just been something odd with gmail filtering.? Not sure, but glad it's working again. Thanks for looking into it. Your tech support is superb.