Download Problem

[masonjarre]

I've just started trying to sell mp3 files using E-junkie, through PayPal.



The first buyer reported that his downloaded file was not an mp3. It contained 0 bytes and would not open. I tried making purchases myself and got the same result.



The purchase and notification process appears to be going as it should, but the product is not being delivered to the customer.



I've submitted a support request and have put a notice on my site suspending purchases until this is resolved.

[E-junkie_Guru]

Sounds like you probably just need to re-upload the file. Go into your Seller Admin > View/Edit/Delete Products, pick the affected product and Edit, then you will see the Overwrite Product File button.

[E-junkie_Chef]

MasonJarreIt contained 0 bytes and would not open. I tried making purchases myself and got the same result

That means that there was no file uploaded for the product. You can check that by goin to seller admin > edit product

[masonjarre]

Thanks, Tyson...but I think the problem runs deeper than that.



I tried purchasing several of the mp3 downloads, and the result was the same every time.



They're all separate products, and I believe they uploaded properly - judging by the duration of the uploads.

[masonjarre]

Now that I've wiped the egg off my face, I'm back to let you know you are correct.



Of the 24 mp3 files on my site, ony two had failed to upload. My first buyer happened to select one of those two to download, and I - defying all odds - chose the other one when running my test.



So I assumed there was a problem across the board when really only two files were affected.



Thanks for your responses.