Download links not working for files hosted on our server

[guest_user]

We host our files ourselves and specify the links in E-junkie. Our E-junkie downloads links are giving this error:

"This file is served directly by the seller. At this moment seller's server has failed to respond. Please try again later."



One of our download link which is working is downloading an empty file.

[shivani]

Please check the following:



1. Try the link (which you have entered in E-junkie admin) in a browser and see if it works.

2. Make sure you don't have an .htaccess file blocking us in your remote folder where you have the files stored.

3. Make sure that the link to the file you entered in E-junkie admin is to a regular website and not to file hosting service as we can't read files from those links.

4. If that all is fine, ping our server from your server. If you are unable to reach our server from yours, it means there is an issue in the backbone somewhere which is beyond our control.