Download link has expired?

[kelley]

This is the message when trying to download my book.



"This download link (https://www.e-junkie.com/ecom/df.php?txnid=j-mjix9zf6619dd00&d_id=28691918&client_id=194249) has expired. Please contact the merchant at awthrawthr@yahoo.com."



hep me hep me.

[E-junkie_Guru]

That indicates that download link has indeed expired, according to your link expiration settings for that product. Each buyer gets a unique link that expires after the number of Attempts and Hours that you specify in the product's settings. You can use "Re-activate expired links" in your Seller Admin to reset the expiration on that link if needs be, or just use "Send free download link" to issue a replacement link manually. If you're getting a lot of complaints about expired links, you may want to edit that product to allow more Attempts or Hours. See further details here:

http://www.e-junkie.com/ej/trouble.downloads.expired.htm

[kelley]

For the product in question, it has 9 attempts which is the max.



I've been getting a rash of requests/complaints lately whereas before none. So could there be another problem other than the one you've described?

[E-junkie_Guru]

Each product has its own link expiration settings. The link you referenced above is for your item #3, which currently allows up to 3 Attempts. Your free excerpt product (item #1028471) is the only one that currently allows up to 9 Attempts. The product you've been selling lately is item #5, which currently allows up to only 2 Attempts, which is certain to generate complaints about expired links.



We would recommend editing all your products to allow up to 5 Attempts within 120 Hours. Whenever you edit a product's settings, remember to click Next until you can click Submit to apply changes.