May 2014
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May 2014
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bold1
May '14

Please help. I had a email thread going yesterday about this same problem all day. At the end of the day my husband tried to make a purchase from me and the issue wasn't fixed like we earlier assumed. The page I'm having trouble with is http://theboldlife.com/shove-your-fear/

When a purchase is make the screen immediately goes to an error message saying the download link has expired and to contact me. The customer then gets an email with the same message



This download link (https://www.e-junkie.com/ecom/df.php?txn1id=26C286965R192193V&client_id=38189&d_id=39367032) has expired. Please contact the merchant at TessMarshall5@gmail.com Yesterday I increased the number of downloads from 3 to 5 and my husband still got the same message after only trying once. I would love to get this issue solved by the end of the day. Please help me!! Thanks so much.

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    May '14

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    May '14
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E-junkie_MonsterSupport Monster
May '14

Hi Tess,



We've already responded via email and verified that everything's working properly, but if anyone else has a link reported to have expired early it can be investigated within the sales records available at Seller Admin > View/Download Transactions Log.



Each sale will keep a record of how many download attempts have been made against a limit. Each time a link is expired it is always because the total allowed download attempts have been made or that the allowed time limit has passed.