Download hangs up

[seattlecpa]

The complaints tend to come in waves, but we regularly have people tell us that the download doesn't work. I.e., that it just fails. I've always been a little suspicious when people say this, figuring their poor computer skills have something to do with the snafu...



But I've actually experienced the "download hang" myself this morning when I sent myself (at home) a link to grab an incorporation kit for free, tried to download, and now (maybe twenty minutes later) find myself still wating...



I assume this could have something to do with the problems that amazon has had with some of its cloud server farms, etc. But I guess my practical question is, what's the right way to deal with this. Is there anything we can do as e-junkie users to improve performance? (I'm assuming not.)



Also, is there anything we should suggest to buyers (other than a refund) that works? (E.g., can we tell people to wait an hour.)



Steve

http://www.scorporationsexplained.com

[seattlecpa]

I may be able to answer my own question...



I cancelled the original (first attempt) download.



Then I tried again and it worked.



Maybe that's the answer? Wait a few minutes... then cancel... then try again?



Steve

[E-junkie_Guru]

Steve, if you're seeing a rash of download problems, please send us some affected Transaction IDs to investigate:

https://www.e-junkie.com/ej/contact.php



Sometimes just canceling the download and trying again may clear up any network routing glitches that may seem to stall a particular download in progress, effectively like reloading a Web page that isn't responding the first time. This help page covers other issues pertaining to slow/stalled downloads:

http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm



One somewhat common problem we see is with download accelerator/manager toolbar/addon software that tries to split downloads into multiple parts to download simultaneously; each of those segments counts as an Attempt on the buyer's link, so if you only allow, say, 5 Attempts per link, and the download software tries to split it into 6 or more pieces to download at once, that could instantly expire the download link. Some other factors that can seem to prematurely expire links are covered here:

http://www.e-junkie.com/ej/trouble.downloads.expired.htm