Aug 2011
1 / 3
Aug 2011
Aug 2011
seattlecpa
Aug '11

The complaints tend to come in waves, but we regularly have people tell us that the download doesn't work. I.e., that it just fails. I've always been a little suspicious when people say this, figuring their poor computer skills have something to do with the snafu...



But I've actually experienced the "download hang" myself this morning when I sent myself (at home) a link to grab an incorporation kit for free, tried to download, and now (maybe twenty minutes later) find myself still wating...



I assume this could have something to do with the problems that amazon has had with some of its cloud server farms, etc. But I guess my practical question is, what's the right way to deal with this. Is there anything we can do as e-junkie users to improve performance? (I'm assuming not.)



Also, is there anything we should suggest to buyers (other than a refund) that works? (E.g., can we tell people to wait an hour.)



Steve

1http://www.scorporationsexplained.com1

  • created

    Aug '11

  • last reply

    Aug '11
  • 2

    replies

  • 1.4k

    views

  • 2

    users

  • 4

    links

seattlecpa
Aug '11

I may be able to answer my own question...



I cancelled the original (first attempt) download.



Then I tried again and it worked.



Maybe that's the answer? Wait a few minutes... then cancel... then try again?



Steve

E-junkie_GuruWebmaster & Support Guru
Aug '11

Steve, if you're seeing a rash of download problems, please send us some affected Transaction IDs to investigate:

https://www.e-junkie.com/ej/contact.php



Sometimes just canceling the download and trying again may clear up any network routing glitches that may seem to stall a particular download in progress, effectively like reloading a Web page that isn't responding the first time. This help page covers other issues pertaining to slow/stalled downloads:

http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm



One somewhat common problem we see is with download accelerator/manager toolbar/addon software that tries to split downloads into multiple parts to download simultaneously; each of those segments counts as an Attempt on the buyer's link, so if you only allow, say, 5 Attempts per link, and the download software tries to split it into 6 or more pieces to download at once, that could instantly expire the download link. Some other factors that can seem to prematurely expire links are covered here:

http://www.e-junkie.com/ej/trouble.downloads.expired.htm