Delegating permissions in e-junkie?

[sla]

I don't see any explicit options for allowing third party access to only portions of the e-junkie Seller admin functions and wonder if anyone has found any work-arounds for this or knows if that capability is being considered?



My basic problem is that I would like to be able to allow an employee to handle basic, routine functions such as re-activating expired links and looking up basic transaction data, without giving that person the ability to alter pricing or change the account password or otherwise blow up our entire operation, accidentally or maliciously. Paypal has this sort of capability, where you can create a new logon and assign some elementary permissions to it, such as creating refunds, without giving away the master account credentials, and we find it very useful for delegating some of the grunt work of customer support without exposing ourselves to potential problems from less-than-committed or temporary staff.



Is there a way to do this in e-junkie? Perhaps some work-around using the affiliate functionality? If not, are there any plans to add that sort of feature?



Thanks!

[E-junkie_Guru]

We have no way to grant the sort of limited Admin access you described, but we can put it on Development's wishlist for consideration as a possible future feature.

[sla]

That would be great... it would certainly be something we would make use of.



Pending that, however... if someone with access to our account changed the main e-mail address or password on us, what steps could we take to recover ownership or access? I'm sure this doesn't happen often and we don't really expect it, but just to give me some idea of how easy it would be to reverse any damage, could you tell me what process I could use if it did happen?

[E-junkie_Guru]

If only the password has been changed, you can use the Forgot Password function on our login page to have a reset-password link and then a temporary password sent to your Login Email.



If the Login Email itself has also been changed, then you can email us to disclose the PayPal Email which is paying your E-junkie subscription fees, along with the Subscription ID for your E-junkie recurring payment plan from that same PayPal account. For this reason and if security is a concern, it may be a good idea, if practical, to have a separate PayPal account paying your subscription, rather than paying us from the same account where you receive buyer payments.



Honestly, we cannot recall anyone ever having contacted us for help in the sort of situation you describe, so it doesn't happen often at all. Generally, the login-recovery method that I described has only ever been necessary because either the seller entered a wrong or invalid email address for their Login Email (so the Forgot Password method would not work for them), or occasionally when the employee who had set up E-junkie for them singlehandedly wound up departing their company without disclosing the E-junkie login info they'd been using all along.

[sla]

Okay, thank you, that is all very good to know. Appreciate your taking the time to fill me in!