Customers not getting Thank You emails

[apolloprogram]

Hi again,



i just asked a friend to test out my new ebook download using his paypal account



The system sent ME a copy of the Thank You email. But the actual customer has not received one.



is that a problem with his email account do you think?



weird that I received a copy of it.



Thanks

[apolloprogram]

You would only receive a copy of the thank-you email if you enabled "Receive a copy of email sent to buyer" in the product's settings. The fact you received your copy confirms our system did send a thank-you email to the buyer, as the "Receive a copy..." setting merely adds you to the Bcc: line on that same message. Ask your test buyer(s) to look in their spam/junk/bulk mail folder to see if their thank-you message wound up in there, and be sure to mark the message as Not Spam to help train their email provider's spam filters.

[E-junkie_Guru]

You would only receive a copy of the thank-you email if you enabled "Receive a copy of email sent to buyer" in the product's settings. The fact you received your copy confirms our system did send a thank-you email to the buyer, as the "Receive a copy..." setting merely adds you to the Bcc: line on that same message. Ask your test buyer(s) to look in their spam/junk/bulk mail folder to see if their thank-you message wound up in there, and be sure to mark the message as Not Spam to help train their email provider's spam filters.