charts
May '08

My remote file e-product downloads are not working. Customers are reporting (and I have confirmed with my own tests) of the correct file name but filesizes of 0kb. I have made no changes to the products in the admin tool and they worked fine earlier. I have also confirmed that they download correctly direct from the URL entered into the "Remote Product File URL" entered in the admin tool.



Please get this fixed ASAP--I have quite a few frustrated customers.

  • created

    May '08

  • last reply

    May '08
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E-junkie_ChefFounder
May '08

This has been fixed. This was related to the new remote file caching module we've implemented. I am sorry about the interruption in the service.