Customer download attempts used - options for download now?

[tarawagner]

I have a customer who purchase an e-book but had trouble downloading so clicked the link multiple times. Obviously the link expired for her now. Is there anyway I can reset it just for her or have her download in another way? (The file is too big for me to just email to her.)



Thanks in advance,

Tara

[E-junkie_Guru]

Yes, just get your Transaction ID for her order -- you can get this from your E-junkie Transaction Log or Sale Notification email, or from your PayPal history or receipt email -- then go to Seller Admin > "Re-activate expired link / re-send thank-you email" and paste the Transaction ID in there. :^)