May 2008
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brightside
May '08

I have entered the URL 1http://www.brightsideresumes.com/thank-you.php1 as my custom thank you page under "Seller Admin" --> "Edit Account Preferences" --> "Thank You Page URL". I do not have anything in the individual product's, optional custom HTML thank you message field.



When I complete an order through paypal from my test product at the very bottom of the page on http://www.brightsideresumes.com/test.htm, I am redirected to https://www.e-junkie.com/ecom/rp.php instead of my custom Thank You page.



When I complete an order through google checkout, it doesn't redirect at all, just leaves me on Google (I'm having the owner of the site and the account double check to make sure he has the callback set correctly within Google.



I have searched through all the forum postings and have found other prople having similar problems, but nothing that matches exactly. It seems that I have followed the instructions and that the paypal option should at least redirect to my custom thank you URL.

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    May '08

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    Jun '08
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E-junkie_GuruWebmaster & Support Guru
May '08

We do not redirect to your thank-you URL (nor do we issue a thank-you email nor download link) unless and until the payment processor has confirmed to us (via IPN for PayPal or callback API for Google) that payment has completed; before that point, or if your IPN/callback settings are incomplete, any "click to continue/return" links on the payment processor's checkout page would only go to https://www.e-junkie.com/ecom/rp.php



You can bypass this waiting (for PayPal only) in your Seller Admin > Edit Account Preferences, if you want to offer a download link immediately and assume all risk that some payments might not pan out in the end.

brightside
May '08

I unchecked "Wait for Paypal pending payments (echeck etc.) to clear before processing them" and it still goes to the eJunkie page instead of redirecting to my own when I purchase a product using paypal.

brightside
May '08

I have also tried editing the "Thank you page HTML" under "Seller Admin" --> "General Preferences", but I still only get the very basic e-Junkie thank you page when completing an order. I can't get any customization on my thank you page. Thankfully we're still within our free trial, but I'm amazed that it's so difficult to get a customized thank you page. Our business is selling resume writing to business professionals and at the moment our order process is anything but.

14 days later
E-junkie_GuruWebmaster & Support Guru
Jun '08

@imacsoap:



There is no way to force buyers to view any page after they have finished checkout (unless you are using PayPal Pro to process card payments yourself, then payment is "confirmed" by loading your thank-you page). The payment processor (PayPal/Google/etc.) provides a Return or Continue link on their checkout page, which the buyer must manually click in order to proceed to any thank-you page. For payments coming from an E-junkie cart transaction, this link always directs back to http://www.e-junkie.com/ecom/rp.php which then does one of the following:



* Displays a generic message instructing the buyer to watch their email for further info (if their payment had not already been completed);

* Displays our thank-you message with any purchased codes or download links, plus any custom thank-you page HTML specified by the Merchant (if payment had been completed);

* Redirects to a custom thank-you page URL specified by the Merchant (again, only if payment had been completed).



In the case you describe, it sounds like setting a custom thank-you page URL still would not solve the issue you are encountering with Google Checkout. I would first recommend double-checking every step of our GC integration instructions to make sure you haven't missed something:

http://www.e-junkie.com/ej/google-checkout-shopping-cart.php

imacsoap
Jun '08

I checked the settings for google checkout, all seems correct.



1. I placed a test order time stamp at 5:55, when the order was received by google.



2. At 6:11 authorization was successful (Google)



3. Same time stamp (6:11) "Charged Initiated". The google note for this action was that I initiated a charge for this order, which I didn't.



4. Time stamp 6:11 Customer's credit card successfully charged



It seems the link back to my site from google checkout worked but only after a period of time 5:55 to 6:11.



Also, It was my understanding that I would need to manually charge a customers account from within my google account. It appears that the credit card was automatically charged without me manually charging the account.



My google setting: I have "Automatically authorize the buyer's credit card for the full amount of the order." checked in my preferences. Not to "Automatically authorize and charge". It seems that wasn't the case. The credit card was automatically charged??



Does e-junkie automatically charge a customers account during the api callback?



Is there a setting that needs to be configured to not automatically charge a customers credit card, but it seems I have the various settings correct. Am I missing something within e-junkie or google?