Oct 2007
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Oct 2007
Oct 2007
solafide
Oct '07

Anyone has experience on how to handle credit card fraud, especially the chargebacks?

I've these idea, but unfortunately it's difficult to implement:

- blocking transaction from certain ip addr or email addr

- limitting transaction to 1 or 2 per day per buyer

- comparing geo-location of ip addr to shipping/billing addr



Any other idea?

  • created

    Oct '07

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    Oct '07
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madrox
Oct '07

isn't it up to the CC processor to do this? I'm asking out of ignorance as I haven't fully setup my online store yet.

solafide
Oct '07

"isn't it up to the CC processor to do this?"

I thought so too... Until I got hit with so many chargebacks it makes my head spin :(



Bottom line, the CC processor would simply take the money back from your account unless you can prove that you deliver the item. Which is impossible for digital stuff and makes your delivery cost very high for real/tangible stuff.

E-junkie_ChefFounder
Oct '07

How about sending a postcard with the code on it and using delivery confirmation. So that will be like 75 cents .. but will be the tangible proof. Will that work?

solafide
Oct '07

The USPS charge $1.05 just for the proof of mailing itself (stamps are extra). That pretty much wipe out the profit for a small item, or make your price uncompetitive.

E-junkie_ChefFounder
Oct '07

ok .. i've got something cooking in e-junkie kitchen .. give me a couple days