This help page explains some common reasons for upload problems and how to resolve them:

13http://www.e-junkie.com/ej/trouble.downloads.uploading.htm13



If those tips still don't resolve the problem for you, we have an alternate upload tool you can use to provide the file for us to retrieve and upload to your product for you; email support for further instructions:

2https://www.e-junkie.com/ej/contact.htm2

I'm trying to upload a product file (.zip file <5 mb, naming convention according to specs) and it times out after 5 seconds. I thought this had been resolved but after looking at the forums I see it's been a problem for more than a year and a half for a lot of customers.



I'm trying to push a major update to all my customers today, I have press releases going out timed for holiday sales, and I'm completely stuck and frustrated.



Here's some things I tried:

> -- different browsers (firefox, safari, chrome)

> -- different platforms (mac and PC)

> -- different ISPs (home and office)

> -- different times of the day

> -- disabling all firewall/adblocker/ghostery plugins





Customer uploads are a MAJOR feature, if e-junkie can't handle it then is a useless platform. This was an occasional issue that is now EVERY SINGLE TIME I HAVE AN UPLOAD.



I realize I can contact support, and send them a file, and wait for someone to associate it with a product-- this takes days, I might as well send it by pony express!

It looks like we're working with you on your particular case via email, but I'll address the general issue here.



First, what we're doing about it. Development has been working on building a brand-new uploader tool from scratch using modern client-side upload methods, which will also send files directly to our storage provisions on Amazon S3 (rather than caching files locally first before syncing them to S3, as we do currently), so among numerous other benefits this will eliminate any contributing factors related to Apache's implementation of the ancient HTTP upload spec and our other server-side tools which interface with it.



Meanwhile for the time being, our turnaround on the alternate upload method is normally same-day, but lately Development had been performing these personally in order to analyze uploads in progress in hopes of finding some contributing factor or mitigation we could apply, which extended the turnaround time. As a result of this, they did recently relax a network setting to allow a longer timeout period before idle connection sessions get closed, and this seems to have eliminated the issue in many cases.



The recurring problem stalling our current upload tool has affected fewer than one percent of our users for at least a year now, albeit only sporadically. Whenever the problem recurs, it later spontaneously resolves as mysteriously as it began, only to crop up again a few weeks or months later, despite no changes at our end that could account for it -- and we've certainly been applying every method at our disposal to identify any possible contributing factor or mitigation strategy within our control.



Most affected users resolve the problem by using a different browser, OS, computer, or ISP connection, but a tiny handful of users such as yourself seem to remain affected persistently despite changing every possible variable at their end, which suggests a critical contributing factor in such cases may reside with a key backbone provider serving ISPs in their particular geographic area.

HI - i have small e.pub file which keeps timing out at 80% - its essential i get it uploaded today. can anyone help! I tried different brousers and different computers.. any other advice. i have emailed ejunkie direct too. Any help is appreciated!!!!!

Thank you

I have been trying to upload a 1MB .pdf file to replace an eBook of mine for the last 24 hrs but it gets timed out around 70%. I have tried with different browsers but with no luck so far. I have emailed support too.

E-junkieNinjaSince you have e-mailed our support staff we will handle your case on that end.

My problem has been fixed. Thank you.