Connection Reset When Trying to Upload

[richardrey]

I have been trying unsuccessfully to upload a file--the connection keeps resetting on me. I have disabled my firewall and there is nothing wrong with my internet connection. I have plenty of room on my account...the file is only 37mb. Is there anything I can do?

[E-junkie_Guru]

This help page explains some common reasons for upload problems and how to resolve them:

http://www.e-junkie.com/ej/trouble.downloads.uploading.htm



That said, we have noticed reports of random upload issues affecting a tiny minority of users lately and been trying to track down the reason. Unfortunately, there's no apparent cause or any common factor we've been able to identify so far, but it seems to be related to upstream network issues (e.g., ISP connection or router hardware) rather than hardware/software issues on our users' own computers.



If possible, you might try rebooting your router (if there's no power switch, just pull the power plug, wait 10 sec., and plug it back in), or retry the upload from another location with a different Internet connection. If that's not practical or still doesn't work, please email us for an alternate method to provide your file, so we can upload it to your product for you:

https://www.e-junkie.com/ej/contact.php