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bernie
Feb '16

I have a website that has two shopping carts on it. One is a cart I designed and the other is an E-junkie cart. When on a mobile device and I checkout with PayPal on my cart, PayPal's mobile friendly page comes up. When using a mobile device and I check out on the E-junkie cart, PayPal's standard, mobile unfriendly page comes up. With my cart, I consistently get PayPal's mobile friendly page. With the E-junkie cart, I consistently get PayPal's unfriendly page.



Both of these carts are on the same website using the same PayPal account. My thought is that perhaps E-junkie is passing data to PayPal that causes PayPal to respond with the mobile unfriendly page. Can anyone help me with this? Is there something in my setup with E-junkie that may be causing this? Any help would be greatly appreciated.



Bernie

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    Feb '16

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    Feb '16
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E-junkie_GuruWebmaster & Support Guru
Feb '16

For cart orders that include any tangible items (products with Shipping & Buyer's Address enabled) the PayPal checkout button in our shopping cart still brings up the standard PayPal checkout because PayPal has not yet made their mobile-optimized checkout compatible with their Tax/Shipping Recalculation feature, which is necessary to make sure tax/shipping charges are accurate for the actual shipping address buyers provide during checkout.



When we contacted with them to inquire when we could expect them to start supporting that feature in their mobile checkout, they responded that they have no plans to do so on their current roadmap. That being the case, we are investigating the feasibility of not sending any shipping recalculation parameters to PayPal checkout whenever we detect the buyer is on a mobile device.



Meanwhile, cart orders which do not include any tangible items, or Buy Now buttons for any item (including tangible items), should bring up PayPal's mobile checkout, since in those cases no shipping destination or fee information is being determined in the cart and sent to PayPal checkout.



Also, PayPal Payments Pro uses a different version of PayPal checkout called Express Checkout, which does support shipping recalculation and thus can offer a mobile checkout experience even for orders with tangible items; this help page explains how to set up PayPal Payments Pro with E-junkie:

http://www.e-junkie.com/ej/paypal-partner.htm

bernie
Feb '16

I am not selling any tangible goods through the e-junkie cart. It is only being used to sell a digital ebook. With that said, at one time I was looking into selling tangible items but I never did anything. When you mention "products with Shipping & Buyer's Address enabled", is that something I may have done within E-junkie?



I just looked at how I have the ebook set up in E-junkie. I don't have the Shipping & Buyer's Address enabled for the ebook.

E-junkie_GuruWebmaster & Support Guru
Feb '16

Sorry for the confusion; it appears the behavior I described for non-tangible orders was something Development is planning to help mitigate the issue, but that has not yet been implemented. Meanwhile, the only way to ensure mobile buyers can always get a mobile-optimized checkout with PayPal would be to use our Buy Now buttons (rather than Add to Cart buttons) for non-tangible items. Buy Now buttons bypass the cart to take buyers directly to instant checkout for just one item at a time, so in this case no shipping fees nor other shipping information would be determined in the cart and passed to checkout, and thus without that information, PayPal Standard checkout can offer a mobile experience.

bernie
Feb '16

That's a bummer. I have another ejunkie cart where users will select several different digital audio files and add to their cart. To make them buy each audio file one by one is going to be an inconvenience for them. When do you expect your developers to have something?

tiedyediva
Feb '16

I had this same issue selling digital downloads. I had to upgrade to Paypal Payments Pro, which is costing me another $30 a month just to make it work and I am sure not happy about that. I look forward to the developers creating a workaround for digital items and am also interested to know when that will be.

E-junkie_GuruWebmaster & Support Guru
Feb '16

At the moment I'm not sure when Development would tackle that task, not least because there's a staffing transition underway on that team right now. Once that's settled, we should be better positioned to start adding new features, functionality and refinements on a more regular and ongoing basis. Any major new developments like this would be posted to our Service Status & Updates forum:

http://www.e-junkie.com/bb/forum/6