Charged twice for one month

[guestuser]

I restarted the subscription, but it looks like you are going to charge me roughly twice for February, the payment on the 8th should have covered me to March 8, not today. I don't want the refund, but I would like to know why my subscription was canceled, I don't want this to happen again.

[e_junkieexpert]

Subscription was not cancelled by us, but by PayPal. PayPal does that when it's unable to charge your funding source for the subscription 3 times or if you remove that funding source.



If your account was paid up till March 8th, you should started the new subscription on March 8th to avoid paying twice for the overlapping period.



Please send your PayPal email to us and we'll issue you the refund for that period.