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rdale
Apr '08

I have a 7-day trial account (thru Monday 4/21) and before it expires I would like to resolve a perplexing issue that I discovered while testing the "view cart" and "add to cart" buttons that I added to my web site pages.



At present I have two product types: t-shirts (product with variants: 7 designs, 4 sizes) and books (4 separate products with no variants). When I add a book to the cart, a window pops up with the book in the shopping cart - so far so good. Then I click on "continue shopping" and the window closes and I go to the t-shirt page and select a design and a size from the drop-down lists and click on "add to cart".



Here's the weird part - ANOTHER shopping cart opens up in a Mozilla Firefox tab with the t-shirt in it, but the book that I previously selected isn't there! So I click on "continue shopping" and the tab closes and I'm back at the t-shirt page. Then I click on 'view cart" again and the cart window pops up again and the book is there but not the t-shirt! ?????



Does anyone know why this is happening? How can I make sure that all products of whatever type show up in the same shopping cart for the same session? (preferably in the pop-up window; I think that's really slick.) At present I can have one pop-up cart with 1 or more books in it or another MF-tab cart with 1 or more t-shirts in it, but not a cart with both a book and a t-shirt in it at the same time.



FYI, I have created my web site pages in Front Page, though I added the "Add to Cart" and "View Cart" button code to the page files in a text editor (notepad) and did some post-paste formatting of the t-shirt drop-downs & "Add to Cart" buttons to center them in the table cells they appear in. Books and t-shirts are on different site pages within the site.



PS: I've already tested the entire purchase process with a $.20 test product and the transaction posted correctly in my PayPal account (taxes, S&H, discount applied, etc.), so I know the e-junkie cart works for a simpler transaction on the back end.



Thanks in advance for any help you can offer.

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    Apr '08

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    Apr '08
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8 days later
E-junkie_ChefFounder
Apr '08

That sounds like either the add to cart button code for one of the product is not posted right, or the currency of both products is different

E-junkie_GuruWebmaster & Support Guru
Apr '08

BTW, if you're using FrontPage, we would recommend against moving or reformatting the buttons after you've pasted-in our button code -- doing this can break the button functionality. Better practice is to type some "placeholder" text like XXXXX where you want the buttons to appear, format that in the visual view where and how you'd want the button to be aligned, then select (highlight) the XXXXX and switch to HTML code view to replace the XXXXX with our button code.

rdale
Apr '08

I had actually suspected Front Page as the culprit and corrected the problem the day after it happened. To fix the problem I printed out both "add to cart" code and my site's code for each page and did a visual compare of them. Sure enough, Front Page corrupted the HTML - there were all sorts of things in there that shouldn't have been; tags with nesting all messed up, etc. I was able to remove it, insert the pristine e-Junkie code, then directly upload the page files to my web host. Everything appears to have worked perfectly since then. Thanks.