Cart Overlay being hampered by Pop Up Blocker?

[mrplaydead]

In the last few months, I have had customers call saying they are trying to place an order and when they click "Add To Cart" nothing happens.
I go to the page and test it and it works just fine. My suspicion is that a pop-up blocker in their software is causing the issue. It is not every customer, just once in a while - but is becoming more frequent.
I am able to find out what they are trying to order, add it to the cart and then save the link (to the cart) and email it to them so that they can finish the order. Has anyone else had a similar experience?
The page it just happened with (for record) is
http://www.play-dead.com/mysteryscripts/irritationtoamurder.html

[E-junkie_Monster]

Thanks for sending us your link, I was able to test your buttons in several browsers and they are working fine even with ad blocking and pop-up blockers..

I'd guess the people who had issues were using Internet Explorer. We've been working on a bug between IE and our new cart but that hasn't been completely resolved yet.

IE's overall usage has gone down from being the top browser a few years ago to being used by 3 to 5 percent of the web, so most people won't run into any issues. But anyone who is still using IE today probably doesn't have any other options to switch to.

For the short term you can switch back to our original cart overlay from here, that one still works with the older IE browsers:

E-junkie Shopping Cart, Digital Delivery, Storefronts

We'll be able to follow up with you when the IE bug has been fixed if you want to return to the newer cart afterward.

[mrplaydead]

Thanks for the information. It doesn't happen all the time, I think I can safely stay with the newer cart. Interesting bit about IE - I'll try to find out what browser they are using if it happens again.

[E-junkie_Guru]

One thing we've discovered: removing the onclick event handlers from your button code allows the new cart to work in "fallback mode" in IE, opening a new window/tab to display the cart, while other browsers can still use the cart overlay (as long as your buttons retain the class="ec_ejc_thkbx" provided in our standard button code). To use this workaround, just delete these parts of the button code in your sales page(s):

onclick="return EJEJC_lc(this);"

...or for items using Variations/Variants:

onClick="return EJEJC_lc(this.parentNode);"

[mrplaydead]

Thank you. Should the onclick be removed from both the Add To Cart and View Cart codes? Or just Add To Cart?

[E-junkie_Guru]

Remove it from both the Add to Cart and View Cart button codes.