Cart keeps requesting country and Zip and won't proceed

[stephenz]

Hi,



this is the second time in the past day I have receive this message from a customer trying to purchase a vendor table for our convention. We have had successful transactions on this button, and I wanted some advice as to where to look for any potential issues, or how to troubleshoot this situation. Any help would be greatly appreciated. I have copied the message of one of the two customers so you can see how they describe it.



thank you in advance,



Stephen







>>

I tried to pay for a vendor table, but the window to pay with credit card won't let me. I put in my vendor information, submitted it and got the message saying it had been received. I clicked the ship by country as US and entered my zip code, clicked update cart then tried the pay by credit card button, but it keeps telling me to enter my country and ZIP. What am I doing wrong?

[stephenz]

Just got this from another customer. Same issue:



>>I've been trying to pay for my table since last night. I am getting an error message that states I need to enter the zip code and click update cart. I've done that repeatedly to no avail. Suggestions?

[E-junkie_Guru]

I think that could happen if during checkout they enter a Billing address and then "Check if same as above" for the Shipping address, when the Billing country/zip they enter at checkout does not match the country/zip they'd specified in their cart before checkout, so they'd be asked to go back to the cart to re-enter that and recalculate shipping charges accordingly.



Normally, the Shipping country/zip at checkout is locked-in to match their cart's country/zip, so it cannot be altered, but the Billing address is not similarly locked-in, so using the "Check if same as above" checkbox can still cause a shipping destination mismatch between the cart vs. checkout.



If the above does not seem to account for the issue, please reply here or email support with the URL of your sales page and the country/zip affected buyers were trying to use, so we can try to reproduce the problem behavior ourselves.

[stephenz]

thank you for the very quick reply! Really appreciate this. I will pass this information along to those that alerted me to the situation and see if that's what was happening.