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weathergirl
Mar '13

I've just downloaded my transactions file in zipped format, but it doesn't open on my computer. Also, the instructions on the download page read as follows:



"*Log will be downloaded as a compressed ZIP archive containing the transactions in TAB SEPARATED format.

After decompressing the file, you can view it in a "



... and that's where it ends. "in a "



Meaning I don't know where or how I can view it.



I did this once before, and was able to open it as an Excel file.



Can anyone help?



Thanks!

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    Mar '13

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    Mar '13
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E-junkie_GuruWebmaster & Support Guru
Mar '13

This help page explains more about viewing and downloading your Transaction Log:

4http://www.e-junkie.com/ej/help.transaction-log.htm4



Note that the log initially only shows the past 30 days of transactions, so if you wanted to download transaction data for a different date range or for any specific product, you would need to select that date and/or product and click View Log, then you can click Download Log to save that log view to a file on your computer.



Once you download the file, first you would need to unzip it before you can open the unzipped file in a spreadsheet program like Excel. Macs and some Windows computers already have a zip utility built-in, so in that case you may be able to simply double-click the file to unzip it. If that doesn't work, and you're using Windows, you may need to install a zip utility (I like IZArc, which you can get from www.izarc.org).



That's rather strange about the text being cut off as you described, but I could not reproduce that problem myself. It's probably just a one-time fluke, but if it's still happening when you bring up your Transaction Log screen, what browser program are you using, and are you using Mac or Windows?

weathergirl
Mar '13

Thanks for the answer.



I figured out what the issue was. I've just upgraded to a new OS and it didn't show the file being unzipped, just flashed briefly. The file was just called "dl" so I didn't recognize it. But it's there.



As for the sentence trailing off, that is the page on the e-Junkie site where I choose the dates for which I want to download transactions. It's a sentence that appears just below that. I took a screen shot, but I can't upload it here.

weathergirl
Mar '13

Thanks for the answer.



I figured out what the issue was. I've just upgraded to a new OS and it didn't show the file being unzipped, just flashed briefly. The file was just called "dl" so I didn't recognize it. But it's there.



As for the sentence trailing off, that is the page on the e-Junkie site where I choose the dates for which I want to download transactions. It's a sentence that appears just below that. I took a screen shot, but I can't upload it here.