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crunchy
Dec '11

I'm setting up a blog page with products and everything appeared to be working perfectly. Then, later in the day, without making any changes, I noticed that the items are no longer working. When I try to add a product to the cart, I get a message that the product combination does not exist.



So I came here to try to edit the products (thinking that might help) but it appears that I can't. The price is now showing as 0 for some reason and the field is not allowing me access so I can't change it.



What do I do? Thank you.

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    Dec '11

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    Dec '11
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E-junkie_MonsterSupport Monster
Dec '11

Please see our help page here:

1http://www.e-junkie.com/ej/trouble.product-does-not-exist.htm1



If you are seeing the price blanked out in product configuration that would be a natural result of using Variants. When you set options via Variants the price setting is controlled individually for every combination of options (allowing you to create sizes that are more expensive than others, for example).



Also, f the options selected at the the time the cart button is clicked do not match any of options set within Variants for that product you would get this particular error.



You should be able to fix the problem by simply re-pasting the button code for that product into your site again. Most internal changes do not require that you do that, but any changes to variant options or product number are an exception to that rule because they must be coded into the button itself.

crunchy
Dec '11

Thanks for your help. I was able to change the price in the variant section with your advice. Re-pasting does help the other issue but it doesn't make sense why it happens- I didn't make any changes in e-junkie. As I'm formatting my wordpress page, the code gets wonky, even though I'm not touching it. Strange.