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mikesay98
Sep '12

I have had two transactions pending my approval on PayPal, and another that was an eCheck and needed to clear. After both approvals and the check clearing, e-Junkie did not send out the codes for any of the three transactions. This was never a problem before! Is this a PayPal issue or e-Junkie?

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    Sep '12

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    Sep '12
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E-junkie_GuruWebmaster & Support Guru
Sep '12

If this happened last night, PayPal had an issue that delayed the IPNs we depend on to receive order data along with payment confirmation:

http://www.e-junkie.com/bb/topic/6140



However, PayPal should be well caught up with any delayed IPNs by now. Regardless of when the affected orders were placed, if you're still not seeing them in your E-junkie Transaction Log, please email the affected Transaction IDs (which you can obtain from your PayPal account history) to our support team, so we can have Development investigate those cases:

https://www.e-junkie.com/ej/contact.php



BTW, typically you should not need to manually review and accept payments; if you're having to do this and would rather accept (or reject) such payments automatically, make sure you don't have any payment types set to "Ask Me" in your PayPal Payment Receiving Preferences (PayPal account Profile > Selling Tools > Block Payments screen):

https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-pref

mikesay98
Sep '12

I see them in my log, just only as pending at the time the eCheck was started, for example. But PayPal sent me another email saying the payment had cleared, and it's always been resolved after that. Should I still send you guys the info?

E-junkie_GuruWebmaster & Support Guru
Sep '12

I'm not seeing any Pending orders in your E-junkie Transaction Log for the past 30 days; all transactions I'm seeing in that time period are Completed, indicating we processed those sales, and all of them had code(s) issued (second column from the far-right end).



Are you finding that eCheck transaction is now Completed in your Log, but the Log shows no code was issued for that order (maybe I overlooked one somehow)? Or does the Log show that transaction as Completed with a code issued, and the buyer is claiming they never received their code?



In the latter case, most likely the buyer's thank-you email just wound up in their spam folder, so you can ask them to look in there and mark it as Not Spam. Feel free to email us an affected Transaction ID if you'd like us to research that case further.

mikesay98
Sep '12

I suspect I might know what the issue is. The payment was made to an email address that, while still associated with PayPal, is no longer the email I use for sales indicated with eJunkie. That would make sense because PayPal still sent the echeck has cleared email to the original sales email, not the one currently associated with all my sales, with ejunkie, or my default email. if you want to see further and see if that really is it, the transaction ID is 6HS95153CX457801R.

E-junkie_GuruWebmaster & Support Guru
Sep '12

Ah yes, changing the PayPal Email setting in your Profile at our end after the order was placed, but before we received IPN confirming completed payment, would indeed explain what happened.



Every case we've investigated where we failed to process an order upon receiving IPN for a Completed payment on an order that was initially left Pending for some time, the reason is always that the Completed IPN referenced a PayPal Email that no longer matched any current PayPal Email setting for any of our sellers, so we couldn't determine which seller account that IPN belonged to -- which is what happened in your case here.



We're researching whether it might be possible to develop any sort of fallback routine to handle this scenario more gracefully in the future.