Allow Customer to Chnge Shipping Address

[bunkbedking]

For tangible goods, the customer often wants to send them to a family member or a second home - but hard coding the



State/Province/Region: TEXAS

ZIP/Postal Code: 76092



will not permit them to do this



most carts allow the customer to enter a billing and shipping address - why not e-junkie?

[E-junkie_Guru]

Our secure checkout page for card-based direct payments does allow entering different Shipping and Billing addresses, but the Shipping country, state and ZIP/postal code are locked-in and taken from whatever country and ZIP/postal code the buyer entered in their cart to calculate shipping before checkout. The checkout page cannot recalculate shipping if they change their shipping address, so we don't allow them to change those fields during checkout. If they enter a different Billing address and attempt to apply that as the Shipping address, they would see an alert saying, "Shipping destination selected does not match the destination entered in the cart. Please go back and update the cart." Buyers should always enter their desired shipping-destination country and ZIP/postal code in the cart before checkout, so we can calculate their shipping charges accurately.



Whenever tangible items (those with Shipping/Buyer's Address enabled) are added to the buyer's cart, the cart will request "Ship to Country" and "ZIP/Postal Code", so it should be apparent to most buyers both of those are meant to request their desired shipping destination. You may wish to use cart customization code to change those labels and/or add some explanatory text in the cart -- e.g., by adding the following lines to your View Cart code just before the "// -->" line:



function EJEJC_config() {

EJEJC_POSTCALL=true;

}

function EJEJC_shown() {

jQuery("#state1").attr("innerHTML", "Ship to ZIP Code");

jQuery("#tdPmnt").attr("innerHTML",

"Be sure to specify your <b>Shipping Destination</b> country and ZIP code above");

}



EDIT - added missing line:

function EJEJC_shown() {

[bunkbedking]

Now I understand - I will update my cart code with your suggestion

[wildcatfan]

" ... it should be apparent to most buyers both of those are meant to request their desired shipping destination." It should be, I agree, but I came on the forum looking for this fix because I too have had upset customers who put the billing info on the cart and then can't change the shipping address. One even called semi-hysterically to demand I cancel the order.



I can't get the above cart customization code to work. I'm getting a "syntax error" message about the last bracket. It looks like it's missing an opening bracket.

[wildcatfan]

After a bit of tinkering I got this to work:



function EJEJC_config() {

EJEJC_POSTCALL=true;

}

function EJEJC_shown() {

jQuery("#country1").attr("innerHTML", "<b>SHIP TO</b> Country");

jQuery("#state1").attr("innerHTML", "<b>SHIP TO</b> ZIP/Postal Code");

}



I don't claim to know what I'm doing with this, so trust the E-junkie crew will modify as/if needed.

[E-junkie_Guru]

Ah, you're right; my earlier reply was missing the "function EJEJC_shown() {" line for some reason. Sorry about that; I've amended that reply accordingly, and the code you figured out looks like it should work fine.