All my hard work on my Ebook is going down the drain

[champenois]

For some reason I can't find a search form for this forum, as I'm sure this subject has been discussed before.

(I've read the 1st 20 pages of the Discussions forum and decided to post instead of laboriously going through the rest)



I've got my first dishonest buyer, but with malice.

They posted a comment on my youtube video yesterday that everything I was doing was a scam.

Then today they bought my book, downloaded it and 7 minutes later they opened a paypal dispute "merchandise is not as described" with the reason that everything is a scam (no reason fitting the not as described).

I'm not concerned about refunding, only the sharing of what they got their hands on.

Already they've tried to post my book on a major website in the niche but were denied, however I'm sure they'll keep going and cause damage with extended sharing.



I need to be able to revoke the ability to use the ebook by user, as my niche has a significant percentage of delinquent people (amongst a lot of good people) and this one act is enough to give me a lot of trouble stopping the sharing.



I'm well aware DRM is not easy, however if I don't find a way I can revoke a user's ebook copy, all my work will go down the drain.

Yes, I use stamping but it hasn't deterred the current abuser.



Any help by anyone as to what they've done to counteract this would be appreciated.



Thank you

[E-junkie_Guru]

You might consider using an "ebook compiler" solution that converts your original ebook into a EXE program locked with a license key, using our Send Stored/Generated Codes feature to issue a unique key to each buyer, though this would limit your buyer demographic to users of a specific OS platform (usually Windows). One such solution we're aware of is Ebook Maestro, for which you can find further tips at the bottom of this help page:

http://www.e-junkie.com/ej/selling-ebooks.htm#compilers



Unfortunately, that would only help with future sales; it's too late to do anything about that malicious buyer's copy. I suspect that YouTube comment is just to back up the dispute they filed with PayPal, so you might contact them to offer a prompt refund if they delete that comment. If you find the file posted for sale or shared on other sites, you can submit a "DMCA takedown notice" to the site to demand they remove your copyrighted content. At least you can take some consolation that anyone who would seek out a shared copy for free is unlikely to ever willingly purchase a legitimate copy, so you can't really count them as a lost sale. Just make your product easy to purchase legitimately at a reasonable price, so it won't be worth the trouble for willing buyers to try tracking down any pirated copies elsewhere.

[champenois]

Tks a lot for the answer.



We would have already used one of the licence key solutions, but our main market is the USA and there would be a large problem with MAC owners.

Until we can find a licence key solution which includes the 3 op. systems platforms, it seems we are stuck.



The Youtube comment post is moderated so it never saw the light of day, but it does establish that the miscreant was a malicious buyer, as they used exactly the same words "this is a scam" for the paypal "not as advertised" reason.



I saw a comment in the forum that Webmoney was a better solution in relation to fraudulent purchases like this than paypal. They look very complicated; can anyone comment on their experience with WebMoney since the original comment that I saw?

[E-junkie_Guru]

We can't comment on WebMoney as our system does not support that payment service; this help page lists the payment services we do currently support:

http://www.e-junkie.com/ej/help.payment.processors.htm