All downloads failing on FireFox and IE

[anthonyk]

It appears all downloads are failing on FireFox and Internet Explorer. Didn't see anything in the "E-junkie Service Status and Updates" section about this issue so I hope you're on top of it.

[plughugger]

I think Amazon is down at the moment. Nothing to do with web browsers.



/C

[pipingo]

AnthonyKIt appears all downloads are failing on FireFox and Internet Explorer. Didn't see anything in the "E-junkie Service Status and Updates" section about this issue so I hope you're on top of it.

Me too.

[thephotographer]

Same issue here. Amazon direct links work fine for me, when I copy & paste them in my browser. But the links sent from e-junkie don't seem to work any longer for my customers. Tried to send myself a free download link via e-junkie but the emails don't seem to go through. It's been an hour since i sent one to myself and still have not received anything. I doubt that this is a Amazon issue....



@Tony: Do you have a fix for this?

[E-junkie_Guru]

We just posted in Service Status and Updates about this ongoing event at Amazon; sorry for the delay, as we were still assessing the scope of impact to our services while I was writing it:

http://www.e-junkie.com/bb/topic/7276



That post should clarify the issue with email delivery. As for your own Amazon direct links working fine, that would certainly be the case if your S3 bucket is not located in the Amazon US-East datacenter affected by this event -- e.g., we had previously recommended using Amazon's US-West datacenter for sellers wishing to store their files remotely on S3, as that would have been geographically closest to the Tucson datacenter where our servers were colocated up until we migrated to AWS last September. Even before that migration, today's event would have affected our downloads anyway, as we've been using S3 for long-term download storage and delivery for years now.

[anthonyk]

OK, it looks like downloads are working again, at least the ones hosted by e-junkie.



However



transaction ID 17218012R8162493S



that is hosted on an Amazon S3 server and linked to the e-junkie product generated a

Bad remote download link . . . (cache file served)



email message to me.



Maybe this suggests that S3 is not completely recovered.

Or maybe I need to edit the product to reestablish the link?

Not sure what to do at the moment.

[E-junkie_Guru]

That notification just means your product is using a Remote Product File URL, and your remote file server failed to respond when we contacted that URL to verify the remote file still matched the copy of that file we cached from a prior download, so we just went ahead and issued the buyer a download from our cached copy as usual. If you're sure you haven't changed the remote file lately, you can safely just disregard that notification. It appears your remote file URL for that product is also on Amazon S3, so most likely access to that remote file was affected by today's outage as well. Your Transaction Log shows we processed that order a couple days ago, and the last download attempt on that link was made just after 11am MST today, right around the time the elevated error rate started cropping up on Amazon S3.

[anthonyk]

I went into View/Edit for the product just clicked "Submit" and that seemed to fix it. So all is good.