From what you've described, I can't determine whether or not you've already consulted our Google Analytics and AdWords help page, so here it is, just in case:

2http://www.e-junkie.com/ej/help.tracking.php2



Note that AdWords and Analytics are two separate and unrelated things, and you do NOT want any Analytics code in your thank-you page, since that conflicts with our cart's built-in integration with Analytics. AdWords should simply appear wherever you paste the ad code they provide, and you CAN place AdWords in your thank-you page.

same problem tracking conversions on google analytics when I use my own thank you page



Love the cart - hate the integration (or lack therof) with google analytics

I am not sure if this may be relevant, but be aware that not every buyer may actually even reach your thank-you page, regardless of whether it's our page or one on your own server. Except for PayPal Pro (which confirms payment by redirecting to the thank-you page automatically), there is no way to compel any buyer to view a thank-you page.



All other payment methods provide a return/continue link on the processor's checkout page, which the buyer must manually click to reach a thank-you page. Moreover, if the buyer's payment is not immediately completed, then that link would only bring up a generic page asking them to check their email for further info.



You can at least uncheck the "Wait for PayPal" setting in your Seller Admin > Edit Account Preferences to bypass waiting for payment confirmation and issue any download links and thank-you page links immediately for PayPal payments only.



&bunkbedking:

Make sure you do not have any Google Analytics tracking code on your thank-you page, as that conflicts with the GA tracking that is already built-into our cart service.

I use paypal pro - I can see conversions in google checkout - but when the customer pays with paypal or credit card thru paypal pro and then gets redirected to my thank you page - no conversion data I have already unchecked the wait for paypal - I am selling tangable goods not downloads



The only way I can see conversions is when the customer ends up on the ejunkie thank you page and not mine

Bob



please advise me if you get conversions using the ejunkie thank you - then we are certain that their is a ejunkie code issue when you use your own thank you page



Regards



Denis

If you are using your own thank-you page URL, make sure you are only specifying that URL in your E-junkie Seller Admin, and not in your payment processor account (e.g. as a "return" URL or similar setting). If the return from checkout does not go thru our thank-you page URL (which then insta-redirects to your own URL if so specified), then our service would not be involved in any post-checkout navigation, so we would be unable to collect any tracking data from that phase to pass along to Analytics.

Tyson



did exactly as you described - redirected to my thank you page on my web site via E-junkie Seller Admin - result no conversion data



switched back yesterday to "ejunkie thank you page" result = now I can see conversions in google analytics



Denis

as any other user managed to re-direct to their own thank you page and still see conversions in google analytics? If so, please advise me how you did it!



thanks



Denis

I am doing this:



" ...to enable tracking for Google Adwords...All these services will provide you with a custom code snippet that they require you to place on your "thank you" page. If available, use the "secure" code.



Best place to place this code is in your generic "thank you" page by going to Admin > Account Preferences. If the code is item specific, you can enter that in the HTML for thank you page while adding or editing your product. You can reach that screen by pressing "more options" while adding the product."



And I am not seeing any conversion data. I went so far as to click my own PPC add and buy my own product. It's been 2 days since I did so and I am not seeing the sale.



- Ryan

3rd party tracking apart from Google Analytics does not go through us. You PPC ad click will cause a cookie to be set on the user's machine and the JS code on the thank you page will read that cookie and report it.



Make sure you don't have other interfering JS code on the thank you page.



Also, you can use your own thank you page and see if your tracking is working in that case.

I am referring to google analytics - not google adwords - I cannot see conversions in google analytics when I utilize my own thank you page - not the ejunkie thank you page

My reply above was in response to wht rynnagy had posted.



If you are using your own thank you page, then E-junkie's out of the picture and you need to contact Google Analytics about why it's not working.

sorry - do not understand your response



You state



"E-junkie cart buttons are pre-integrated with Google Analytics to track conversions, clicks, goals etc. All you need to do is to place the code Google Analytics provides you on the page where you are using E-junkie buttons"





"When you use E-junkie cart buttons, we take care of context transfer and also ensure that we don't report duplicate sales if buyer comes to the "thank you" page again. Not only that, you can also track which buttons is buyer clicking on your site. If you are using Google Checkout, then sales are reported to your Analytics account even if the buyer does not go to the "thank you" page."



I am doing all of this + my thank you page is a redirect from ejunkie account preferences - so why no conversion data? ( I have google analytics conversion code on my thank you page)



What am I missing?

bunkbedkingWhat am I missing?

If you use your thank you page, then you don't give us a chance to run the Google Analytics code. So, you have to let E-junkie handle the thank you if you want to use our GA integration.

But surely when My thank you page loads, google analytics can see the conversion code - so I assume that when you post the data to my thank you page you are not bringing over the original cookie code from google? (Is that the same reason I cannot track campaigns in google analytics?)



If I bring the e-junkie thank you in to a thank you page on my site using an i frame (not sure how to do that but I can find out) will I then be able to track conversions?





PS would appreciate a response to my support request - EJ-SPRT #PQL-32923-886 sent on June 23rd



thanks



Denis



PS I really like the functionality of ejunkie cart from a customer perspective - but it really needs additional resources to handle issues on a timely basis

Denis, if you want to try the iframe method, it might work but, it's a workaround and we can't help your troubleshoot that. If you want our analytics integration to work, you have to follow the instructions we provide in our help page for tracking and you have to use our thank you page.