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manytrickssw
Apr '14

If a customer has accents in their name, the purchase transaction using PayPal Advanced Payments Pro (credit card, basically) will fail. I've had this happen to three customers over the last week; all were able to purchase by using unaccented versions of their name.



Given we sell globally, this is a bad problem.



-rob.

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    Apr '14

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E-junkie_MonsterSupport Monster
Apr '14

Hi Rob,



From the research I've done this appears to indicate that this is just the nature of credit cards, the character encoding they've used historically for names doesn't appear to include accents.



1http://stackoverflow.com/questions/2004532/credit-card-validation-can-card-name-contain-non-ascii-characters1



That would certainly explain why the buyers were getting approval with non-accented entries as opposed to getting declined for not matching the accents.



I'll pass this on to development for further research then, since if that's the case we may be able to just pass on the non-accented name for approval to avoid the decline. I might be wrong about this one though.

manytrickssw
Apr '14

If you can't do that, can you at least add an explanatory text field, asking customers to use the non-accented version of their name?



thanks;

-rob.