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micah
Jun '11

Hi, I'm pulling my hair out with this problem.



If I create a product and add more than one variant E Junkie returns "This production combination does not exist" every time I try to add the product to my cart.



For instance:



Watch strap (the item)

Buckle choice (first variant, this sets the price)

Stitching color (second variant)



That's IT, that's the ONLY two things I've added to the product, yet every single time it says "This production combination does not exist" no matter what I do.



It's critical that I get this to work because I have 6 choices for the customer to make per strap, so I must get the variant coding to work or E Junkie is of no use to me because if I can't use all three of the variants and all three variables in conjunction I can't get all the info I need for each order.



Here's the code...



bu1,145.00,0.00,0,No buckle,,

bu2,155.00,0.00,0,Polished spring-bar Pre-V buckle,,

bu3,155.00,0.00,0,Brushed spring-bar Pre-V buckle,,

bu4,155.00,0.00,0,PVD spring-bar Pre-V buckle,,

st1,0.00,0.00,0,,1886 tan,



HELP!!! Thanks :slight_smile:

  • created

    Jun '11

  • last reply

    Jun '11
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micah
Jun '11

Well it appears the variants feature simply doesn't work if there's more than one variant. Why offer three variants when adding more than one makes the item cease to exist?



If I have one single variant it works. The instant I add a second variant "This product combination does not exist" every time. And yes, I copy/paste the new code every time, I'm not running old code with changed items. I create an item, add two or more variants, copy the code... nothing works.



Mulitple options for each variant, a single option for each variant, different SKU's, different prices, different weights, different stock... or all the same, it makes NO difference.



I've cleared cookies, used different browsers, deleted and recreated items from scratch... I've even used different HTML editors, always the same result: If there's more than one variant "This product combination does not exist".



I've let E Junkie create product numbers, I've created them myself, and every single time I copy/paste the provided code from the e-junkie admin and every single time the result is "This product combination does not exist".



Is this really how it's going to be? I can't even get STARTED with e-junkie because from the very first minute it's not working properly. Please someone tell me what the heck is the problem here.

E-junkie_GuruWebmaster & Support Guru
Jun '11

In case you haven't yet read through our help page on Variations and Variants, you will probably appreciate much of the information and explanation provided here:

http://www.e-junkie.com/ej/help.variants.htm



That will explain how you can have up to 6 different option categories per product, with as many possible values as you wish for each option, but only 3 of those categories can work as Variants that affect the item's price. Note that Variants also require you to define every possible combination of values for each Variant option that affects the price. The "product combination does not exist" error usually means that the buyer has selected some combination of Variant option values that has not been explicitly defined on a line of its own in the Define Variants screen.



BTW, if you need more than 6 option categories for each product, but still only 3 or less of them would affect the price, it's possible to have custom scripting in your page that takes any extra option field(s) and combines them into a single field that actually gets passed to the cart, as explained here:

http://www.e-junkie.com/ej/help.custom.purchase-buttons.htm#product



You could also take the approach of having a "base" product with a few inherent options, then have "extras" as separate add-on products that buyers can add to their order for the base product.

micah
Jun '11

Thanks, I figured it out, it was all my own stupidity.