magneto
Mar '10

I am a new user to ejunkie and have a couple of questions.



1. How does the refunding concept work in ejunkie? I am offering an ebook product as a download and if my buyers don't like it even after a period of 30 days, I would want to refund them the money. How can i achieve this using ejunkie? Does it need to be done manually or can it be set up automatically?



2. Another question I have is regarding a problem I have in getting the download on my 'Thank You' (Download) page. I have used a php script to serve the pdf file as a download (instead of opening it in the browser when the user clicks on it) and also used some security features to ensure that the file is served only when the user tries to download it from the following URL. (Used htaccess to deny other request except from this url)



The page works fine on its own, but after the ejunkie redirect after paypal purchase, the download link does not work and gives me an error page.



Can anyone help?



Thanks.

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    Mar '10

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    Mar '10
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E-junkie_GuruWebmaster & Support Guru
Mar '10

Responding to your inquiries in order:



1) You would issue refunds from your account with the payment processor which handled checkout for the order (PayPal, etc.); their system will inform ours when a previously-completed payment has been refunded or reversed, so we can adjust your E-junkie Transaction Log and cancel any download links issued accordingly.



2) From what you described, you don't seem to be using our built-in download delivery service, so we cannot help you with that. If you want to use that feature instead of trying to provide the download securely yourself, you can either use our standard thank-you/download page instead of redirecting to your page after checkout, or you can redirect to your own thank-you page where a bit of PHP would call our thank-you/download page content into an iframe in your page, as explained here:

http://www.e-junkie.com/ej/help.redirection.htm