10002 Restricted Account Error

[wp101]

Several of my customers have reported receiving this error this morning when attempting to checkout:



10002

Restricted account

Account is restricted

Error



A quick Google of this error reveals that it is being generated by PayPal upon e-junkie's API request.



10002 Authentication/Authorization Failed: Client certificate is disabled

10002 Authentication/Authorization Failed: You do not have permissions to make this API call



I have just verified that e-junkie is added to my PayPal API processors, and the permissions are correct, per the "Setup API Access" instructions. Further, I've been happily processing payments for more than a year with no changes to this product, checkout process, or anything else. Since nothing has changed on my end, I'm wondering if it's an issue between e-junkie and PayPal?



Any help would be more than appreciated.



Thanks!

Shawn Hesketh

WP101.com

[ash]

I'm experiencing the same error. The issue isn't with paypal. There is a communication problem between e-junkie and paypal.



Simply contact e-junkie so they take this issue more seriously.



I woke up to the same issue and it has ruined by day.

[cynthia]

I'm having the same problem and am also very STRESSED. PayPal told me I can process orders through Virtual Terminal successfully, which I did for a customer who called me who was getting the error. PayPal troubleshooted the error and said it was not at their end, but rather with eJunkie.



As WP101 stated I also haven't had any issues with eJunkie during my 2 year tenure with them up until this point. I have called eJunkie's tech support emergency hotline at 520-226-9054 and have asked them to update us ASAP on this forum



I have no idea how long this error has been going on. I haven't received any orders since 10/2 7:00am CT, which is odd.

[ash]

I'm very upset with this issue! This is twice this error has occurred within the last 30 days.



I cannot continue to have this happen, otherwise I will need to switch to a different company to process my payments.



E-junkie needs to take this error very seriously! I woke up today feeling very positive about the week until I saw that I had no payments and lot of angry complaints from my customers.



I too have called paypal and they have said that the problem is all of e-junkie's side. My paypal account is working perfectly fine.



I speak for everyone when I say "E-junkie, fix this issue immediately"



I would encourage people to contact E-junkie directly if they are experiencing the same problems. The more people who complain about the error the more likely E-junkie will treat this issue as urgent and have it resolved.

[bplabz]

Monday is our busiest day and errors such as these are detrimental to business.



We are losing out on a number of sales and demand reimbursement for lost business. If this happens again we will be switching shopping cart providers.

[wp101]

Yep, I agree with bplabz completely. Have heard nothing from support on my ticket, and the problem persists. Unacceptable.

[cynthia]

The problem still exists. Tried to run my credit card through. I too am extremely upset. Not even a nod from eJunkie of "we're working on it".



If anybody can suggest competitive shopping cart solutions that are similar to eJunkie's for digital product delivery and a cart overlay, please post them. If this is the way eJunkie wants to run their business this way, it's unacceptable.

[ash]

I agree. Monday is the worse day for this to happen.



E-junkie should have had this issue resolved hours ago. Especially if you are a large company, you could lose thousands per day thanks to e-junkie. I'm not impressed.



The first time I had this error with them was back on September 16 2011. Now the issue is back again today.



E-junkie, fix this issue and make sure it doesn't happen again. I have used your services for the last 2 years and had nothing but great things to say. Now I am left wondering if I can rely on your services because this is the second time this has happened within the last 30 days.



Thank you

[bplabz]

Mention their twitter until something gets done @Ejunkie @EjunkieSales

[E-junkie_Monster]

We are very sorry for the problem and we are working with PayPal to resolve it now. Any updates we receive on the issue will be posted in our service status and updates forum as soon as we get them, in this thread:



http://www.e-junkie.com/bb/topic/5472

[E-junkie_Guru]

PayPal has now corrected the mistake at their end which caused this problem. Please see the related thread in our Service Status forum, where our initial post has been updated with the latest details:

http://www.e-junkie.com/bb/topic/5472