I received an email from a customer who just purchased because he hadn't received any download link.

I logged into e-junkie and the transaction was not in the transactions list, even though the payment had gone through since I received a payment notification from paypal, but not from e-junkie. This is a product I've had for a long time and it has always worked previously.

I emailed support and generated a free download link for the customer and chose to have a copy of the free download link emailed to myself also. That email did not arrive to me, so I manually copied the link and emailed it myself to the customer.

I thought I'd post this here in case anyone else is having similar issues at the moment.

  • created

    Nov '21
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    Nov '21
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PayPal had an IPN outage overnight, delaying our ability to process affected orders in a timely manner -- see this post for further details: