Clients not getting download links. Related to PDF stamping

[kenno.arkkan]

Good day. I sell digital comics on my shop. Basically they're pdfs that i stamp as ebooks.

Today somebody bought one of them but apparently didn't recieve their download link. Quickly after that, I recieve this email:

This makes me believe that it has something to do with the pdf stamping script? I got no clue tho. I'm not very savvy at these things. The file is just a .pdf file (not in a zip file) of 22mb or so. It is also a pay-what-you-want item. The transaction ID is jg-or82xo1b3eb5139

I tried downloading the product myself, and I do get redirected to the download page and get my download link via email, but i keep recieving the "server not notified of item_name" email. The PDF also is not being stamped.

Could anybody help me out?

[E-junkie_Guru]

That would have been due to an issue we have now resolved, which we posted about here:
https://www.e-junkie.com/forum/t/server-not-notified-errors/10839

This issue should not have caused any failures to issue download links, but if you have any buyers reporting they did not receive a download link, you can use "Send Free Download Link" in your E-junkie Seller Admin to issue them a replacement link.

[kenno.arkkan]

Thanks for the quick response! I'm glad it was fixed this fast.

That's exactly what I did. products still get stamped even if they're "free", right?

Thank you so much.

[E-junkie_Guru]

products still get stamped even if they're "free", right?

Correct, "Send free download link" in Seller Admin and orders placed through our Free Checkout will both issue links for a Stamped PDF download. However, note that free links issued in bulk via our Updates & Newsletters service cannot issue Stamped files at present.