Sale Notification and Customer Emails Not Being Sent?

[onlinesales]

Sometime after 3:30AM Eastern time today we stopped receiving sale notification emails and customers ceased receiving their thank you and transaction emails. We've noticed this on both our accounts. All we have been receiving are the PayPal payment notifications. We have been manually sending emails to customers with their transaction details.

I have attempted to use the "Reactivate Expired Links / Resend Email" option in our dashboard but those emails are not being received either.

Anyone else affected?

[anthonyk]

I've had four customers today who tell me they've not received their download links and that they're not in the spam/junk folder even after I reactivate their links. Two were Gmail accounts and two were apple accounts (me.com and mac.com).

That's a lot of failed links for one day. I think there must be a problem somewhere too. That's way more failures in people not even receiving their links than normally happens in one day.

Other customers have received and downloaded their products just fine. I also see some other Gmail links that have no download info, so I can't help wondering if some domains are blocking the e-junkie download links???

[onlinesales]

Now that you mention it, Gmail is the common denominator in our customers who did not receive their emails. I did have a new transaction just go through and the customer received his emails (and we received copies of same) and they were a Yahoo account. You may be on the right track with Gmail being blocked. I seem to recall that happening before, within the past couple of years.

[debr]

I've had three sales today and none received download notifications--one gmail, one yahoo and another a company domain. I am getting notifications from Paypal, though. Is something up?

[E-junkie_Guru]

Sorry for the trouble; one of our mailservers had an issue this morning affecting up to 50% of our outbound mail -- see this post in our Service Status & Updates forum for further details, with instructions to regenerate the affected emails:

https://www.e-junkie.com/forum/t/11131

[onlinesales]

Thanks very much!