Ash -- We're absolutely taking steps to make sure this issue does not come up again, and we're looking into ways to make things right for you with PayPal management now. We'll keep you advised.
Cynthia-- No restriction should never have happened in the first place, and was the result of a misunderstanding in our account information rather than any disputes, but we understand your concern.
19.5 Degrees has its own PAN number (Permanent Account Number) as a part of its account profile at PayPal. The PAN is similar to an EID (Employer ID) number for an American company. PayPal restricted our account because the company name attached to the PAN number didn't match the company name in our PayPal account profile, even though we were not notified of any problems and we've been working with PayPal for a very long time.
The account was temporarily restricted a couple of weeks ago and that got resolved very quickly and was blamed on a "glitch," having a second restriction come down without warning in the hours between our Indian office closing for the night and our support office in Arizona opening for the morning was just the worst possible timing. We're going to keep working with PayPal about making things right, leaving so many of you in a lurch for hours like this is just not acceptable to us.
