anthonyk
Jun '23
1

The documentation states:

"You can even create a series of different discounts using the same Discount Code, so the buyer would only need to enter the code once, which would apply every discount matching that code that their cart and items in it are eligible for."

I'm not able to figure out how to do this. When I try to use the same code for a item-specific discount AND a cart-total discount, I get a message that there is a duplicate code when I try to enter the second use of the same code.

I want to be able to use one code that takes a set amount off a single product's price (single-item discount) but also want to provide a 25% discount on all items in the cart, including the one with single-item discount. But I would like the customer to only have to enter one code to get both discounts. Is that possible like the documentation seems to suggest?

  • created

    Jun '23

  • last reply

    Jun '23
  • 1

    reply

  • 597

    views

  • 2

    users

E-junkie_GuruWebmaster & Support Guru
Jun '23

Thanks for reporting this issue, with our apologies for the trouble.

This appears to be a new bug that crept in when our Devs recently fixed another long-standing bug, where attempting to add a new Discount Code that already exists applied to the same thing -- e.g., duplicate codes applied to the Cart Item Total, or duplicate codes applied to the Item Unit Price of the same product -- would appear to succeed, but actually fail due to that duplication which is not allowed.

Adding error feedback to inform users when and why a duplicate was blocked required some back-end programming changes that inadvertently introduced this new bug affecting the ability to add duplicate codes that are permitted when they apply to different things, as well as issues in displaying the settings of existing discounts named with any non-alphanumeric symbols (e.g. - & % ( )).

Meanwhile, at present the only way to have a single Discount Code that can apply to multiple products would be to make it a Cart Item Total discount. There's no way to exclude products from that type of discount, so you might consider temporarily raising the price of items you don't want discounted, to offset this blanket discount on the Cart Item Total.

We'll followup here to let you know when our Devs have fixed this new problem.