IPN delays today?

[AlexanderG]

Everything says "Sent" on my end.

What is the email of the support team I can send the transaction IDs to?

[edp]

Yup, ours also show as "Sent" in PayPal... do you really need transaction IDs, when this seems to be systemic?

[snorkelnut]

It has been happening to us this morning on 2Checkout, so it is not limited to Paypal. The sales show up in 2Checkout but not in the Ejunkie Transaction Log.

I also tried to send a free download link and it does not show up in my Free Downloads Log, so I doubt it was even sent either...

[linda2]

Everything shows "Sent" in my PayPal account too.

[orders1]

Also occurring with AuthorizeNet. The sales show up there but not in the E-junkie Transaction Log.

We have also sent free download links today that are not showing in our Free Downloads Log. Are customers receiving these or will we need to resend once things are back to normal?

[edp]

The transaction logs (free and paid) are now showing all transactions, but... the emails still don't seem to be sent?!

[E-junkie_Guru]

There appear to have been two issues:

1. We were processing transactions, but they were not appearing in logs due to a database issue; as @edp noted above, this is now resolved;
2. Our system was generating thank-you/notification emails, but Amazon was refusing to actually send them, as we'd reached our sending quota for the day due to the above issue that was spewing out error emails to our sysadmin; we're working to clear this up with Amazon, at which point any backlogged emails should start churning out automatically.

So the good news is, none of our clients will need to do anything about the affected transactions; they should all show up in logs now, and emails should all go out in due course.

We apologize to everyone for the inconvenience and concern, with thanks for your patience and understanding.

[ianthegreat86]

seems to working again. Thanks

[audioman12000]

Why would it process transactions I have already refunded? I refunded all the transactions today due to the delay and people opening cases against me and now they get free product. In addition to the lost sales since I had to shut everything down.

[E-junkie_Guru]

Our system already processed the transactions before you refunded them; they just weren't showing up in your Transaction Log, and the emails were backlogged in our outbound mail queue waiting to get sent. However, as soon as you refunded them in PayPal, that should have instantly expired any links we'd issued for those orders.

[AlexanderG]

Thank you for taking care of this.
I appreciate the work you guys put it.

[ariana]

I'm having this issue today, anyone else?

[E-junkie_Monster]

Hi, sorry to hear that. We haven't had any other reports of delayed orders, you can check the status of any transactions within your PayPal account in your IPN history to see if something is pending or if it failed to send... you can also resend a notification if necessary.

This help page at PayPal shows how to access your IPN history:
https://developer.paypal.com/webapps/developer/docs/classic/ipn/integration-guide/IPNOperations/

If you happen to find that your IPN settings at PayPal are completely disabled you will need to enter a Notification URL to turn them back on. You can use this URL to fill that field if you don't have one of your own:
https://www.e-junkie.com/ecom/ipn_ext.php

[AlexanderG]

I just had an order come through and IPN on PayPal's end says "Queued".

The customer hasn't received the download link yet and the transaction doesn't appear in the log.

The payment says "Completed" and has gone through on PayPal's end.

[the_hideout]

Same here. Three orders so far and nothing.

[E-junkie_Monster]

AlexanderG - Thanks for letting us know that the IPN is showing to be queued at PayPal. Other transactions I've been checking on today have taken an hour or more to be reported to us. If the IPNs for these missing transactions are showing to be "Queued" rather than "Sent" then we're stuck waiting for PayPal to actually send them over.