I'm Not Getting Email Notifications Of E-junkie Sales

[anton]

I usually get email notifications of E-junkie sales, but they are not coming through (I use Gmail). I'm getting the ones from PayPal though.

Anyone else having this problem? Is there an issue on the E-junkie side?

Thanks.

Anton

[E-junkie_Guru]

Your settings appear fine, and I just tested to confirm that our Sale Notification emails are sending normally. Check your Spam folder in case they wound up in there, and mark them as Not Spam if so. If you don't see them in there, try searching your Gmail inbox for these terms:

from:notifications@e-junkie.com in:all

We also just had a similar report from another seller using Gmail, so there may be some sort of delay in mail delivery at Gmail's end currently.

[anton]

Thanks for the reply. I have a filter set up in Gmail which labels the emails and should never send them to spam. I did search for them and took a look in the spam folder but they weren't there. Hopefully, it's just a delay on Google's end. Thanks for checking into it.

Cheers.

Anton

[myselfmasterycoach]

I'm having the same issue. I've had 3 sales over the last 3 days and no email notifications from e-junkie. Also have gmail, and they did not go to SPAM.

[onlinesales]

I've also experienced a number users reporting no receipt of the email notifications from e-junkie over the past several days. All had gmail accounts.

[anton]

This is still going on. No notifications from E-junkie on May 26, 27, 28 and 29. Any ideas on what the problem is or if there will be a resolution? Thanks.

[E-junkie_Guru]

@anton - our mailserver logs confirm we've been sending messages to your E-junkie Login Email during that timespan.

Unfortunately, once the receiving mailserver accepts a message from us, ultimate delivery to the recipient's actual inbox is beyond our control or oversight, so if there were some glitch at that end, we'd have no way of knowing or doing anything about it. We do everything possible to ensure delivery, but that "last mile" is out of our hands. Most cases of apparent nondelivery are either a matter of Spam filtering or delayed delivery due to a backlog at the receiving mailserver's end.

Operations did find some mailserver log anomalies for transactions around 3-4:30pm MST (PDT/GMT-7) on the 25th, so they're looking into that more closely. If anyone had cases of apparent non-delivery outside of that timespan, feel free to email us your affected Transaction IDs to research:

Contact us for custom e-commerce solutions

[anton]

Thanks for looking into that further. I'm getting the notifications again. I've submitted the Transaction IDs I got from my PayPal notifications to support.