GDRP compliance

[anthonyk]

On the MailChimp integration page, you state:

We're now able to connect with their API to deliver buyer information to your Mailchimp email lists automatically, and this will respect the opt-in checkboxes we've added to our system for GDPR compliance. That means only the buyers who want to be added to your mailing list will be passed on to Mailchimp so that you don't have to screen them again later.

Could this checkbox for GDRP opt-in be added to the cart also? I think it's important to offer customers this option at the time of check-out also since many people don't see the opt-in option after checking out through PayPal. My customers, for example, get sent to a common "Thank You" URL on my website, not the e-junkie thank you page. This is to insure that customers have to retrieve their download link from a non-fictitious email address and can't get it directly from e-junkie. I'd like to have a way for my customers to opt-in also to meet GDRP compliance guidelines.

In addition, it might be useful to have the opt-in option available in multiple places simply to be sure to give customers multiple opportunities to opt-in in case they miss one of the options.

[E-junkie_Guru]

Thanks for your suggestion; I'll refer it to Development for consideration. They're working on the next major revision to our cart, so this might be an opportunity to implement that idea, if it's feasible.

We're also evaluating whether we could allow sellers to specify a product as a purchased subscription -- e.g., when the product itself is a subscription to a newsletter, tutorial, course, etc. to be delivered via email list -- in which case fulfilling delivery of that paid content would be what the GDPR terms a "legitimate interest" in using their email without an additional opt-in.

BTW just to clarify: when you redirect buyers to a Common Thank-you Page URL on your site, so they'd need to wait to receive an email with a link to their download page, that link brings up an E-junkie-generated thank-you page where we provide their actual download button along with an opt-in checkbox, so all download buyers are offered the chance to opt-in at that point.

[anthonyk]

Thanks for all that information. I'll take a closer look at the download page provided by the email.

I'll also mention that making the opt-in check-box more prominent would probably be a good idea. I saw it on an e-junkie cart outfitted with what I think is PayPal Payments Pro and the opt-in was pretty small. I almost missed it. Why not make it more obvious wherever it's posted? Some of the mailing services like MailChimp and Drip are pushing GDRP hard, so getting people to opt-in with a more obvious checkbox seems like ti might be worthwhile.

[anthonyk]

You wrote:

BTW just to clarify: when you redirect buyers to a Common Thank-you Page URL on your site, so they'd need to wait to receive an email with a link to their download page, that link brings up an E-junkie-generated thank-you page where we provide their actual download button along with an opt-in checkbox, so all download buyers are offered the chance to opt-in at that point.

I tested this just now, by purchasing a product from my website. I followed the URL I received in the the email. It had a download button, but no opt-in checkbox anywhere that I could see.

[E-junkie_Guru]

You need to be using our new thank-you page layout to have the opt-in checkbox there, sorry for the confusion. You can enable this for your account via the Try New Features button you'll find in the header at the top of Seller Admin.

[anthonyk]

OK, that sort of worked. I enabled the new thank you page and did another transaction, and after it was processed through PayPal using my standard PayPal procedure where the user is transferred to PayPal to complete the transaction, the URL that was emailed to me with the download link indeed had the opt-in checkbox.

However, after testing this, I set up PayPal Payments Pro as I got the confirmation from PP today that I had been approved. Then I did another purchase of a different item from my website by directly entering credit card info in the shopping cart (transaction id 2UU78106R72773155). In this case, the URL I was emailed did NOT contain the opt-in checkbox. That seems a bit odd that the first transaction containing PayPal standard checkout had the opt-in checkbox with the download URL but when I used the "pay with card" checkout procedure utilizing PP Payments Pro, the download URL did NOT contain the opt-in checkbox.

I do see the opt-in checkbox on the screen where I entered my credit card info. So is that the only place to "opt-in" if the customer checks out with PP Payments Pro? They don't also get a chance to opt-in in the with the download URL?

[E-junkie_Guru]

To clarify: when the buyer chooses to Pay With Card, the opt-in checkbox is provided on our card-checkout screen, since we manage that screen and can put the checkbox there; however, when the buyer chooses to Pay With PayPal, we don't control PayPal's checkout site which also does not provide for any opt-in checkbox, so in that case we can only provide the checkbox on the post-checkout thank-you page.

If we do add an opt-in checkbox to the next version of our cart, that would appear prior to checkout, but I've suggested we could still show it on thank-you page anyway -- and move it to a more prominent place, above the list of purchased item(s) -- if the buyer had not ticked it in their cart, so they have every opportunity to opt-in.

[anthonyk]

Thanks for that clarification. It's matching what I'm currently seeing. Looking forward to seeing how this evolves.