Anyone else experiencing issues with paypal?

[brian_ckc]

Anyone else experiencing issues with paypal?

Customers are reporting that when they try to pay they get a message that says:
"Things don't appear to be working at the moment. Please try again later"

It appears to be a paypal issue but not sure how widespread the issue is.

[E-junkie_Guru]

There does appear to be a general issue at PayPal's end presently, not just affecting E-junkie sellers; we'll followup here if/when we know more.

[E-junkie_Guru]

PayPal has now acknowledged this as a current issue on their status site:

https://www.paypal-status.com/incident/production

Impact to Payments Standard (PP-LIVE-8276)

Incident Start: Apr 12, 05:51 UTC
Incident End: On-going
AFFECTED PRODUCTS:
Payments Standard

Initial Notification:
We are experiencing an issue which is affecting Payments Standard on the Production environment. Some users may be encountering the error message "Things don't appear to be working at the moment. Please try again later" when attempting a checkout.

Our technical teams have been engaged and are actively troubleshooting the issue.

Apr 12, 20:16 UTC

[brian_ckc]

Thank you, good to know it wasn't just me. I was pretty sure it was a paypal issue, I just wasn't sure how widespread.

[E-junkie_Guru]

PayPal has resolved this issue as of 4:55pm MST/PDT yesterday:

https://www.paypal-status.com/history/eventdetails/8276

Impact to Payments Standard (PP-LIVE-8276)
Incident Start: Apr 12, 05:51 UTC
Incident End: Apr 12, 23:55 UTC
AFFECTED PRODUCTS:

Payments Standard

Resolved: This issue has been resolved as of Apr 12, 23:55 UTC.
Apr 13, 04:54 UTC

[diana]

I chose the e-junkie cart option, to give customers the choice of paying with CC or via PayPal, but the PayPal option doesn't work.

I still have this issue affecting the PayPal payment option. Have done all possible troubleshooting but customers continue to get the Things don't appear to be working at the moment. Please try again later" error message.

[E-junkie_Guru]

In your case, that appears to be happening because your PayPal account settings require "encrypted" button codes from PayPal. That setting only prevents tampering with PayPal's own button codes (if you were using them), which also blocks the use of purchase buttons from a non-PayPal platform such as E-junkie (note this is unrelated to secure encryption at checkout, which will always be in effect regardless). To resolve this, log into your PayPal account and go to Profile > Profile & Settings > My Seller Account > Website Preferences, where you should set "Block Non-encrypted Website Payment" to OFF, then scroll to the bottom and click Save.

[diana]

Thank you!!! I had been breaking my head trying to solve it. Thank you for the prompt reply and for the perfect solution!

[jason1]

This problem is happening to me as well. It has been going on since yesterday. Any updates? Customers get the same message when trying to checkout : "Things don't appear to be working at the moment. Please try again later."

[E-junkie_Guru]

Jason, that error appears to be due to an emergent issue at PayPal's end, which they just confirmed to us when we inquired with them about it today, so now we're just waiting on them to fix it.

This issue only seems to affect sellers using PayPal Payments Pro when the buyer chooses the PayPal checkout button in your cart; I've asked our PayPal tech contact to confirm this, but so far only PayPal Pro merchants have reported a problem to us today, and PayPal Payments Standard seems to work fine when I test it.

If so, a temporary workaround could be to disable PayPal Pro in your E-junkie Profile -- just select My payment processor will charge cards for me in the Accept Credit Cards section at Seller Admin > Manage Seller Account > Edit Profile. This should allow buyers to checkout with PayPal, though it would also remove the Pay With Card checkout button in your cart, so it's your call whether this is worth that tradeoff. Once PayPal resolves the issue, you can simply re-enable PayPal Payments Pro in your E-junkie Profile.