Thank You Page Redirect Not Working

[marc_b]

I have entered http://helpingchildrenworldwide.org/help-us/donate/thank-you/ as the thank you page URL, but users are not getting redirected to that page. Instead they get the e-junkie thank you page. Why? What am I doing wrong?



I am using Authorize.net if that makes any difference.

[avidcat]

I have noticed that if I add special content to the ejunkie thank you page such as text or html and use the redirect it first goes to the ejunkie thank you page with a redirect link to our thank you page.



Did you add any content in the ejunkie thank you page area or code?

[marc_b]

No, I entered no information to customize the e-junkie thank you page, because I want to bypass it completely and go directly to the thank you page on my site. I thought that is what the thank you page URL field was for. Am I mistaken?

[E-junkie_Guru]

There are two places you can enter custom text for the E-junkie thank-you page -- as a general preference applicable for any product, and on a per-product basis (on the last product config screen before you get the codes). Also make sure that you have marked the Redirection checkbox for each product you want those going to your thank-you page instead of ours (I think this is only necessary if you want to provide your own thank-you page that is a different page for every product?).



BTW, also note that there is no way to "force" buyers to visit your thank-you page. After completing payment, the payment processor typically pauses to inform the buyer that their payment has been successful, waiting for the buyer to notice that message and then take some action to acknowledge it and proceed. Although the processor's payment-confirmation page offers a continue link that would go to your thank-you page, the buyer doesn't need to click that link and may instead choose to visit some other site or just close the window.

[marc_b]

Tyson,



I have tried redirection on both the account level, and at the product level. No luck, I keep getting: https://www.e-junkie.com/ecom/rp.php?txnid=au-0&try=4&payer_email=marc%40marcblackwood.com&lu=&nm=&pending_reason=&de=&mob=&c_id=&c_enc=

instead of the page I enter for the redirection:

http://helpingchildrenworldwide.org/help-us/donate/thank-you/



From my payment gateway (Authorize.net) a small gray dialog box seems to pop-up indicating the payment was successful. Clicking on the 'OK' button take the user to the e-junkie thank you page.



It just appears to me that this e-junkie functionality is broken. Can you or anyone else confirm this? If it's not broken, who can tell me what I am doing wrong?



Thanks for the help.

[E-junkie_Guru]

Aha; thx for providing the URL you keep getting. It appears you are using Authorize.Net in their test mode, which does not support our thank-you page redirect URL function (since their test mode does not pass the actual transaction ID back to us). Once you take your Authorize.Net account into live mode, the redirect should work as expected. :^)

[postcards]

I need the redirection to work automatically with out the customer having to click on e-junkie thank you page to be redirected to our thank you page in our site. Can any one help me???

[kickstand_it]

Does anyone have an example page (or just a code snippet) they would be willing to share that illustrates how this works using GET methods? Does it work such that e-junkie makes the call to the page, then using the transaction ID, the page makes the GET requests and displays the info?

[E-junkie_Guru]

PayPal Pro is the only payment processor that automatically refreshes to your thank-you page URL after successful checkout, as they use your thank-you page as the successful-checkout confirmation screen. Regular PayPal and all other payment processors only offer a return/continue link on their own checkout confirmation screen, which the buyer must manually click to proceed to your thank-you page.



In all cases, they actually refresh/link to the E-junkie thank-you URL, which then insta-redirects to your own redirection/thank-you page URL if you had specified one. That's how we're able to pass order data to your URL. Our own thank-you URL tells the buyer's browser to refresh over to your URL, with the order data values appended to the end of your URL using the standard "?name1=value1&name2=value2&[etc.]" convention. Then it's just up to your script residing at that URL to parse its own URL in that instance to get the data.

[schmezo]

I have entered my site url with a page (to display all the values) as the thank you page URL, but in that page i get the values but some of the parameters are missing.

The total amount the user purchase is not getting .

Can anyone help me ??

[E-junkie_Guru]

The order-data parameters we can append to your Redirection URL are listed here:

http://www.e-junkie.com/ej/help.redirection.htm



Note which ones can work for a Common Thank-you Page URL vs. which can only work for a product-based Redirection URL. Order/payment total is not among the values we can pass in either case.